Suite Attendant

Job summary

Clean and prepare guest suites, bathrooms, and public areas to high housekeeping standards, while providing personalized guest service and assisting butlers with suite-related duties. Maintain sanitation and equipment, support shipboard operations, and follow company procedures and service standards.

Job details

- Minimum of 3 years’ experience preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred). - Cleans and prepares guest suites, bathrooms, and public areas to the highest housekeeping standards, including restocking amenities and providing turndown service. -Delivers exceptional guest service by attending to special requests, preferences, luggage handling, and general guest needs in a professional and timely manner. -Assists butlers with packing/unpacking, shoe polishing, valet services, and other suite-related duties to ensure a seamless guest experience. -Maintains cleanliness, organization, and sanitation of housekeeping areas, equipment, and lockers in compliance with Public Health standards and outbreak response protocols. -Performs embarkation, disembarkation, room service, inventory, and preventive maintenance duties while ensuring proper use and reporting of equipment. -Follows company policies, service standards, grooming requirements, and standard operating procedures at all times. -Works closely with supervisors and team members, communicates issues promptly, supports training of new staff, and contributes to efficient shipboard operations. -Demonstrates cost awareness, minimizes waste, upholds quality standards, and consistently delivers personalized hospitality and guest satisfaction. Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

What you’ll do

Clean and prepare guest suites, bathrooms, and public areas to high housekeeping standards, while providing personalized guest service and assisting butlers with suite-related duties. Maintain sanitation and equipment, support shipboard operations, and follow company procedures and service standards.

Requirements

At least three years of experience is required, preferably in an upscale hotel, resort, or cruise ship; shipboard experience is preferred. Good English-language knowledge is required, and additional languages such as Spanish are preferred.

Listed skills

• Teamwork · Preferred
• Preventive Maintenance · Preferred
• Housekeeping · Preferred
• Communication · Preferred
• Sanitation · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping
• Guest Service
• Suite Cleaning
• Turndown Service
• Luggage Handling
• Butler Assistance
• Valet Services
• Sanitation
• Public Health Compliance
• Inventory Management
• Preventive Maintenance
• Teamwork
• Communication
• Staff Training
• Cost Awareness
• English Language

Job areas

• Hospitality
• Customer Service & Support
• Transportation

More jobs from Silversea