Application Administrator

Who We Are Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do. Launched in 1999, Executive Education (Exec Ed) has over two decades of experience working with middle and senior-level management professionals in organizations and developing customized non-credit and credit-based education programs. Long-term partnerships guide programming that enables a deep understanding of clients' needs and the design of custom programs to address those needs. About the Role The Application Administrator is primarily responsible for the ongoing administration and technical support for the Beedie School of Business's Constituent Relationship Management (CRM) platform, Salesforce. The Application Administrator analyzes, validates, and verifies business objectives, processes and functions for software development and/or integration to optimize the use of technology and improve effectiveness, efficiencies and economies. Working in partnership with the Beedie CRM Product Owner/Project Manager and CRM development team, the role implements the strategic development plan for Salesforce in Beedie School, working as part of a long-term CRM development roadmap. As a subject matter expert, the application administrator contributes to the roll out of new features and serves as a key member of the quality assurance team. In addition, this role is responsible for a number of operational support tasks such as modifying and configuring objects; creating triggers and workflows; managing user accounts; enforcing established data security policies; and monitoring platform health and performance. Full Job Description Qualifications Bachelor's degree in Computing Science or a related discipline with two years of experience related to the support and administration of Salesforce administration, interfacing with internal business partners, vendors, and customers to resolve issues and troubleshoot problems; or an equivalent of education, training, and experience. Strong troubleshooting and analytical skills. Ability to provide creative solutions to problems and business challenges. Ability to gather, document and execute detailed specifications from high-level requirements. Ability to deploy complex third-party applications and software packages. Ability to work collaboratively with a team of software developers, technical administrators, designers, and business analysts. What We Offer At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA): 4 weeks’ vacation (prorated for the first year)* Hybrid-work program for eligible positions Employer paid defined benefit pension plan On-campus tuition waiver for employees and their immediate family members* Off-campus tuition reimbursements and professional development funds* And more! View our benefits brochure *Prorated for part-time employees Additional Information Please include your cover letter and resume in one attachment. SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university. We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [email protected].

The Application Administrator is responsible for the ongoing administration and technical support of the Salesforce CRM platform. This role involves analyzing business objectives, configuring system features, and collaborating with the development team to implement strategic CRM roadmaps.

Candidates must hold a bachelor's degree in Computing Science or a related discipline with at least two years of relevant Salesforce administration experience. Strong analytical, troubleshooting, and collaborative skills are required to manage platform performance and support business needs.

• Vacation • Hybrid-work program • Defined benefit pension plan • On-campus tuition waiver • Off-campus tuition reimbursements • Professional development funds

• Quality assurancePreferred
• CollaborationPreferred
• DocumentationPreferred
• TroubleshootingPreferred
• Technical SupportPreferred

Identified from the job description. Confirm important requirements above.

• Salesforce administration
• CRM administration
• Technical support
• Troubleshooting
• Analytical skills
• Business process analysis
• Software integration
• Quality assurance
• Data security
• Workflow configuration
• Requirement gathering
• Documentation
• Third-party application deployment
• Collaboration
• Constituent Relationship Management
• Workflow Management
• Business Objectives
• Analytical Skills
• Research
• Software Development
• Technical Support
• Customer Relationship Management
• Management
• Data Security
• Economics
• Innovation
• Project Management
• Scrum (Software Development)
• Quality Assurance
• Salesforce
• Troubleshooting (Problem Solving)
• Diversification (Investing)
• User Accounts

• Technology
• Education
• Software
• Administrative
• Application Administrator
• Salesforce Administrator
• Database Designers and Administrators
• Database Administrators

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Sep 11, 2026

Posting language

English

Working hours

40 hours per week