administrative assistant

*About Singh Electronics* Singh Electronics is a rapidly growing e-commerce company, proudly offering exclusive brands across Canada. Established in 1989, we are a family-owned and operated business built on a strong team-oriented culture. Our commitment to exceptional customer service, punctuality, and professionalism sets us apart in the industry. *Position: Administrative Assistant (E-Commerce Support)* Are you eager to be part of the fast-paced and evolving world of e-commerce? Singh Electronics is seeking a passionate and energetic *Administrative Assistant* to join our dynamic team. This role will support our e-commerce operations, including customer service, platform maintenance, and return processing. *Working Hours:* Monday to Saturday, 11:00 AM ? 7:00 PM (availability during these hours is required) *Key Responsibilities:* * Professionally handle incoming calls and respond to inquiries in a timely manner * Process online orders, payments, and invoices accurately * Provide customer support via email, phone, live chat, and text messaging * Offer delivery updates, investigate shipping issues, and manage inbound returns * Coordinate with internal departments to ensure effective customer resolutions * Maintain calendars and schedule appointments * Consistently deliver outstanding customer service *Requirements:* * Proficiency in Microsoft Office Suite and Google Workspace * Excellent verbal, written, and interpersonal communication skills * Ability to work independently and adapt quickly to new challenges * Strong organizational skills with attention to accuracy and detail * Capable of managing multiple priorities in a fast-paced environment * Quick learner with a problem-solving mindset * Typing speed of 50+ words per minute * Previous experience in e-commerce, retail, or order fulfillment is an asset *What We?re Looking For:* * Confidence in communicating with a wide range of individuals over the phone * A team player who is proactive, dependable, and customer-focused * Willingness to go the extra mile to support both customers and colleagues * A mindset that seeks continuous improvement and innovation in customer experience *Why Join Us?* At Singh Electronics, we offer a collaborative work environment where your contributions matter. You?ll have the opportunity to learn, grow, and make a meaningful impact in the thriving world of e-commerce. Job Types: Full-time, Permanent Pay: $19.00-$21.00 per hour Benefits: * Casual dress * Company events * Dental care * Extended health care * Flexible schedule * Paid time off * Vision care Education: * Secondary School (required) Experience: * Administrative: 1 year (required) * Customer Service: 1 year (required) Work Location: In person