Relocation Coordinator | Remote

Original job posting

Manage relocation files from start to finish by sourcing temporary housing for displaced insurance policyholders. Coordinate communication between families, insurance carriers, and claims adjusters to ensure a professional client experience.

Job details

Location: Located in Quebec, Canada (Job 100% Remote) Preferred Schedule: 1:00 PM to 9:00 PM Eastern Time (ET) Employment Type: Permanent, Full-Time Languages Required: Advanced written and spoken English is required for this position due to the nature of the role, which involves daily communications with English-speaking policyholders, insurance carriers, and partners located across Canada. French language skills are considered an asset. Compensation: Base salary plus performance-based incentive compensation pursuant to the Company's bonus program. About Sinistar Sinistar is a Canadian technology company whose mission is to simplify temporary relocation during times of loss. In practical terms, you will seek temporary housing for displaced insurance policyholders and their families who must leave their homes due to events such as fires, water damage, and other insured losses. Through our platform, we work closely with insurance carriers, adjusters, and hosts to provide a fast, human-centered, and efficient solution. Job Overview We are looking for an organized, resourceful, and results-driven individual to manage relocation files from start to finish. You will be responsible for coordinating every stage of the relocation process, including: Communicating with displaced families Collaborating with insurance carriers and claims adjusters Ensuring thorough follow-up throughout the duration of each stay This is a dynamic role where no two days are the same. We are seeking someone who enjoys solving problems, taking initiative, and moving things forward quickly while delivering a professional and compassionate client experience. Key Responsibilities Manage multiple relocation files simultaneously Serve as the primary point of contact for families and insurance partners Source and coordinate temporary housing solutions tailored to client needs Maintain clear, compassionate, and effective communication Anticipate and resolve issues proactively Collaborate with the team to continuously improve processes and service delivery Qualifications 3+ years of experience in coordination, customer service, insurance, account management, or a related field Excellent verbal and written communication skills Ability to manage multiple priorities in a fast-paced environment Strong organizational skills and a high degree of autonomy Strong business acumen Solution-oriented and results-driven mindset Comfortable working toward performance objectives Ability to remain calm and effective under pressure Experience in insurance, hospitality, logistics, or customer service is considered a strong asset What We Offer 100% remote work Competitive salary with performance-based bonuses Dynamic and collaborative work environment Opportunity to join a rapidly growing technology company Meaningful work that directly impacts families facing difficult circumstances An ambitious, supportive, and solutions-oriented team As a tech-forward company, we leverage AI tools to enhance our recruitment process, while ensuring all hiring decisions remain human-led. By applying to this job, you are confirming that you have read and agree to the terms of our Privacy Policy.

What you’ll do

Manage relocation files from start to finish by sourcing temporary housing for displaced insurance policyholders. Coordinate communication between families, insurance carriers, and claims adjusters to ensure a professional client experience.

Requirements

Requires 3+ years of experience in coordination, customer service, or insurance with advanced English proficiency. Candidates must be results-driven, organized, and capable of managing multiple priorities in a fast-paced environment.

Benefits

• Performance-based Bonuses • Remote Work

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Coordination
• Customer Service
• Account Management
• Communication
• Organization
• Problem Solving
• Business Acumen
• Time Management
• Conflict Resolution
• Client Experience

Job areas

• Customer Service & Support
• Logistics
• Hospitality
• Administrative
• Finance & Accounting