L2 Duty Technical Support Engineer

Sippy Software, Inc. is a leading developer of carrier grade (class 4 / 5) softswitch technology for next generation Internet Telephony (VoIP) providers. Sippy Softswitch delivers a complete network management solution for VoIP carriers on a single platform. This call-control software package enables service providers to build scalable and reliable VoIP networks. Based on the Session Initiation Protocol (SIP), it offers a full array of call-routing capabilities to maximize performance for both small and large packet voice networks. Sippy currently handles more than 4 billion minutes of traffic, across thousands of client networks in more than 100 countries worldwide, assisting new ITSPs to launch on a weekly basis and contributing significant advancements to many open-source SIP projects. Sippy Software develops and operates cutting-edge telecoms services & software. At Sippy Soft we aim for two things: building/operating great communications software and services and providing in-depth help to our customers to make sure they are successful. TASKS * Supporting Sippy Software clients * Taking part in system maintenance, migration and upgrade activities * Taking part in testing and education of new system features REQUIREMENTS * Strong written and oral English (intermediate or higher); * Intermediate knowledge of Linux / Unix administration * Working knowledge of TCP/IP and network administration on Unix systems * Base knowledge of sql queries; To apply for this position, please send a PDF copy of your CV and include a cover note in the body of your email. Applicants should avoid sending their cover letters as an attached document.

The role involves supporting Sippy Software clients with technical issues, participating in system maintenance, migration, and upgrade activities. Additionally, the engineer will take part in testing and education regarding new system features.

Candidates must possess strong written and oral English skills at an intermediate level or higher. Required technical knowledge includes intermediate Linux/Unix administration and working knowledge of TCP/IP and network administration on Unix systems, along with base knowledge of SQL queries.

Identified from the job description. Confirm important requirements above.

• Linux
• Unix Administration
• Tcp/Ip
• Network Administration
• Sql Queries

• Customer Service & Support
• Technology
• Software
• Engineering

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Canada