Customer Sales & Service Rep I

Job summary

The representative will provide exceptional customer service, manage customer relationships, and assist with product inquiries in person or via phone. They are also responsible for preparing inventory orders, merchandising products, and maintaining a safe store environment.

Job details

Company Overview SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™! Position Overview Our Customer Sales & Service Representatives are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry. What you’ll do: Demonstrate exceptional customer service to all SiteOne customers Cultivate and manage strong relationships with customers Assist customers with their questions and needs, either in person, via the phone or through online ordering Pull and prepare inventory orders for customer pick up or delivery Proactively identify and capitalize on opportunities to grow sales with current and potential customers Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance. Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment. Skills We Are Seeking Minimum of 1 year experience in a retail or wholesale setting, preferred Excellent customer service skills Green industry experience or knowledge of landscape, nursery, or irrigation product a plus Ready and willing to learn and adopt new technologies and ways of working Ability to think quickly and make sound decisions Inventory management experience helpful Must be able to lift a minimum of 50 pounds High school diploma or equivalent preferred Compensation & Benefits SiteOne offers a competitive compensation and benefits package designed to support the well-being of our associates. Benefits for benefit-eligible associates may include: Medical, Dental and Vision plans Paid Time Off, Paid Holidays RRSP eligible Tuition Reimbursement Product Discounts What This Job Description Covers The information contained here is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. They may vary from position to position. Our Commitment to Equal Opportunity SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne—including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination—will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law. Avoiding Recruiting Scams Your safety matters to us. To make sure you’re interacting with a real SiteOne hiring team member, here’s how to protect yourself from recruiting scams: We will never ask for payment, sensitive personal information, ID documents over email, messaging apps, or text. All open positions will be posted on our official careers page: careers.siteone.com Any email you receive will be sent from a @siteone.com email address. If you receive outreach that seems unusual, please contact Recruiting@siteone.com to confirm. Compensation Transparency Starting pay will depend on factors such as location and experience and will always meet or exceed applicable state and local minimum wage laws.

What you’ll do

The representative will provide exceptional customer service, manage customer relationships, and assist with product inquiries in person or via phone. They are also responsible for preparing inventory orders, merchandising products, and maintaining a safe store environment.

Requirements

Candidates should have at least one year of experience in a retail or wholesale setting and possess strong customer service skills. Knowledge of the green industry and the ability to lift at least 50 pounds are also required or preferred.

Benefits

• Medical • Dental • Vision • Paid Time Off • Paid Holidays • RRSP eligible • Tuition Reimbursement • Product Discounts

Listed skills

• Customer service · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Sales Growth · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Relationship management
• Inventory management
• Sales growth
• Merchandising
• Communication
• Decision making
• Technology adoption
• Green industry knowledge
• Landscape product knowledge
• Irrigation product knowledge
• Nursery product knowledge
• Leadership
• Continuous Improvement Process
• Sales
• Landscaping
• Customer Service
• Energetic
• Willingness To Learn
• Inventory Management
• Teamwork
• Time Off Management
• Lifting Ability
• Irrigation (Landscaping And Agriculture)
• Wholesaling
• Pest Control
• Landscape Maintenance

Job areas

• Customer Service & Support
• Retail
• Sales
• Logistics
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives