Services Operations Coordinator

Job summary

The Operations Coordinator is responsible for scheduling field crews, arranging travel, and managing customer service inquiries and quotations. They also handle job progress tracking, timesheet verification, and the preparation of invoicing documentation.

Job details

Services Operations Coordinator Location: Sarnia, ON Salary Range: $ 65,000.00 to $ 70,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos. Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030. We’re guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet. We’re a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment. Learn about SKF at www.skf.com. Job Summary We are an onsite machining company serving power plants across Canada and the United States. We are seeking an experienced Operations Coordinator to schedule field crews, arrange travel, track updates from customers in a fast paces environment. Key Responsibilities Respond to customer service inquiries and quotation requests. Follow up on quotations to secure purchase orders and confirm awarded work. Update opportunities list. Request and monitor updates from customers to anticipated start dates. Job progress updates from technicians Coordinate manpower scheduling Request contractor support Book flights, hotel accommodations and car rentals for crews travelling to job sites. Review customer timesheets for accuracy. Compile supporting documents required for invoicing. Prepare invoicing spreadsheets for entry into the SKF accounts receivable system. Upload timesheets and invoices to database. SAP approvals – travel After hours and weekends on call. What You’ll Love About SKF: Rest and Relaxation. Enjoy a robust vacation, statutory holidays as well as sick day policies! Work/Life Balance. A possibility for flexibility and an opportunity for occasional remote work. Health and Wellness Benefits. SKF cares about the wellbeing of our employees. We have a comprehensive Benefits Package. Invest in your Future. SKF offers a Defined contribution plan opportunity to have up to 6% contribution matched (on base salary). Much more! Growth opportunities, tuition reimbursement, employee assistance program, life insurance, and with so many benefits to working for SKF, we could not name them all!

What you’ll do

The Operations Coordinator is responsible for scheduling field crews, arranging travel, and managing customer service inquiries and quotations. They also handle job progress tracking, timesheet verification, and the preparation of invoicing documentation.

Requirements

The role requires an experienced professional capable of working in a fast-paced environment with strong organizational and coordination skills. Candidates must be comfortable with after-hours and weekend on-call duties.

Benefits

• Vacation
• Statutory holidays
• Sick days
• Health and wellness benefits
• Defined contribution plan
• Tuition reimbursement
• Employee assistance program
• Life insurance

Listed skills

• Time management · Preferred
• SAP · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Operations Coordination · Preferred
• Communication · Preferred
• scheduling · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations coordination
• Scheduling
• Customer service
• Quotation management
• Logistics coordination
• Travel arrangements
• Timesheet review
• Invoicing
• SAP
• Database management
• Communication
• Problem solving
• Time management
• Courage
• Curiosity
• Accounts Receivable
• Spreadsheets
• Customer Service
• Employee Assistance Programs
• Innovation
• Machining
• Operations
• Quotations
• SAP Applications
• Travel Arrangements

Job areas

• Administrative
• Manufacturing
• Logistics
• Customer Service & Support
• Energy
• Service Operations Coordinator
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks

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