CCR

Job summary

The Customer Care Representative manages inbound patient communications across phone, text, chat, and social media platforms. They are responsible for meeting booking targets, maintaining quality standards, and providing accurate information about aesthetic treatments.

Job details

Job description: Customer Care Representative - Skin Vitality Medical Clinic: We are seeking an enthusiastic Customer Care Representative to join our team! Skin Vitality Medical Clinic is the #1 Provider of Botox®, Juvéderm®, CoolSculpting®, PRP Hair Restoration, Sculptra®, EMSculpt® and Morpheus 8® in Canada with 14 Locations in Ontario. We have grown 1000% in the last 5 years, opening 4 new locations in 2022. If it’s growth within a company you are looking for, look no further. Description: The Customer Care Representative role here at Skin Vitality plays a pivotal role as we engage with our patients through diverse communication channels. It serves as the central hub of our patient interactions, reflecting our commitment to maintaining seamless connections and providing comprehensive support to meet their needs. Monday to Sunday: 7:00 AM to 11:00 PM Must be available for days, evenings and weekends. Job Responsibilities: * Manage inbound phone calls, text, chat, and social media platform queues promptly * Meet booking ratio targets and quality assurance standards * Audit test, phone and chat communication for quality and efficiency * Provide informed product and treatment information to patients * Maintain a high level of professionalism and urgency * Participation in ongoing coaching sessions and professional development training Skills Required: * Ability to type 60 words per minute * Computer and keyboarding skills are required * Multitasking while maintaining performance and personable demeanor * Delivering top-notch customer service * Proficiency in the English language, including strong verbal and written communication * Self-motivation and a positive outlook * Reliability and dependability * Able to handle challenging customer issues If you are passionate about customer care and eager to grow with a leading company in the aesthetic medical field please submit your CV today. We look forward to welcoming you to our team! Job Type: Full-time Ability to commute/relocate: * Whitby, ON: reliably commute or plan to relocate before starting work (required)

What you’ll do

The Customer Care Representative manages inbound patient communications across phone, text, chat, and social media platforms. They are responsible for meeting booking targets, maintaining quality standards, and providing accurate information about aesthetic treatments.

Requirements

Candidates must be able to type 60 words per minute and possess strong computer and keyboarding skills. Proficiency in English and the ability to work flexible shifts, including days, evenings, and weekends, are required.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Typing 60 wpm
• Computer skills
• Keyboarding
• Multitasking
• Communication
• Verbal communication
• Written communication
• Self-motivation
• Professionalism
• Problem solving
• Social media management
• Booking management
• Communication Channels
• Self-Motivation
• Auditing
• Botulinum Toxin
• Customer Service
• English Language
• Microsoft Outlook
• Quality Assurance
• Coaching
• Writing
• Enthusiasm

Job areas

• Customer Service & Support
• Healthcare
• Administrative
• Customer Care Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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