Senior Service and UX Designer

Edmonton, AB (Hybrid/Remote) Full‑time Contract | 12 Months + 2 Optional Extensions Skyridge Corporation is looking for an exceptional Senior Service & UX Designer to join us as a subcontractor supporting a major government digital modernization initiative. You’ll work directly with the Government Unit on a multi‑year transformation of housing programs, digital services, and enterprise platforms including Microsoft Dynamics 365 and the Partner Portal. If you’re passionate about human‑centred design, service transformation, and building accessible, intuitive digital experiences that impact thousands of Albertans — this role is for you. What You’ll Do As the Senior Service & UX Designer, you’ll be the design lead embedded within ASHC’s Digital Business Solutions team. Your work will shape the future of housing services across Alberta. Human‑Centred Design & Research • Lead discovery activities, user interviews, workshops, and usability testing • Map current and future state service journeys and blueprints • Translate research insights into clear design direction and measurable improvements UX/UI Design & Enterprise Design Systems • Create IA, user flows, wireframes, prototypes, and high‑fidelity UI designs • Design responsive, mobile‑friendly enterprise applications • Contribute to enterprise design systems (components, tokens, patterns) • Ensure accessibility compliance (WCAG 2.2 AA) across all design outputs Digital Service & Product Design • Design citizen‑facing, partner‑facing, and internal digital services • Simplify complex workflows and improve usability across platforms • Align design decisions with business goals, policy requirements, and service outcomes Agile Delivery & Design Leadership • Work closely with Product Managers, BAs, Developers, Architects, and QA • Participate in sprint ceremonies and iterative delivery cycles • Facilitate workshops, design reviews, and stakeholder sessions • Support design QA and validate implemented solutions What You Bring Required Experience • 10+ years in UX, UI, and Service Design within complex enterprise environments • 5+ years supporting digital transformation in government, public sector, or regulated industries • Strong portfolio demonstrating end‑to‑end service design and UX delivery • Deep experience with user research, journey mapping, blueprinting, and prototyping • Experience designing enterprise digital platforms and responsive web apps • Proven ability to build and maintain design systems • Strong understanding of accessibility standards (WCAG 2.2 AA) • Comfortable working in Agile teams and facilitating workshops Education Diploma or degree in Interaction Design, HCI, UX Design, Product Design, Industrial Design, Graphic Design, Computer Science, or related field. Tools • Figma • Miro / FigJam • Jira / Confluence • Experience with Microsoft Dynamics 365 is an asset Contract Details • Start Date: November 2, 2026 • End Date: November 1, 2027 • Extensions: Two optional 1‑year renewals • Hours: Full‑time allocation (approx. 2000 hours/year) • Compensation: Hourly rate (negotiated based on experience)

Lead the design of digital services and enterprise platforms for housing programs using human-centred design and research. Create user flows, wireframes, and high-fidelity UI designs while ensuring accessibility compliance and aligning with business goals.

Requires over 10 years of experience in UX/UI and Service Design, with at least 5 years in government or regulated industries. A degree in a design or computer science field and proficiency in Figma and Agile delivery are essential.

• UX designPreferred
• FigmaPreferred
• UI designPreferred

Identified from the job description. Confirm important requirements above.

• Service Design
• UX Design
• UI Design
• Human-Centred Design
• User Research
• Journey Mapping
• Prototyping
• Information Architecture
• Accessibility (WCAG 2.2 AA)
• Design Systems
• Agile Methodology
• Usability Testing
• Figma
• Miro
• Microsoft Dynamics 365

• Art & Design
• Government & Public Sector
• Technology
• Consulting
• Software

Minimum education

Bachelor’s degree

Minimum experience

10+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available