Operations Coordinator

We're looking for an experienced Operations Coordinator to help oversee the workflows that support our customers from onboarding onward. This is a hands-on role focused on keeping customers successful, coordinating across teams, improving processes, and making sure issues and commitments don't fall through the cracks. This is not an executive or strategy-only position. What You'll Do Coordinate the customer journey from onboarding and training through ongoing support and retention. Follow up with customers, identify pain points, and make sure issues are carried through to resolution. Coordinate issues involving Sales, Accounting, Software, integrations, or licensing, bringing the right people together and keeping ownership clear. Build and improve business processes rather than simply following existing ones. Keep projects and priorities moving by tracking commitments, dependencies, blockers, and next steps. Spot gaps and blind spots, ask the right questions, and identify who needs to be involved. Use customer feedback and operational information to identify opportunities for improvement. Provide clear, concise updates and help keep operations organized end-to-end Requirements What We're Looking For Experience in operations, project coordination, project management, customer operations, or a similar hands-on role. Experience owning projects or operational work through completion, including coordinating dependencies and following up on outstanding items. Comfortable working from an initial goal, identifying what information or people are needed, and building a practical plan. Experience coordinating across different teams and priorities. Clear, concise professional communication. Interested in a stable, long-term, hands-on coordination role Benefits CAD $80,000 annual salary plus up to CAD $10,000 annual bonus Fully remote

Oversee customer workflows from onboarding through retention, ensuring issues are resolved and commitments are tracked. Coordinate across Sales, Accounting, and Software teams to improve business processes and operational efficiency.

Requires experience in operations or project coordination with a proven track record of owning projects to completion. Candidates must possess strong professional communication skills and the ability to build practical plans from initial goals.

• Fully Remote

• Operations CoordinationPreferred
• issue resolutionPreferred
• Project managementPreferred
• Process ImprovementPreferred
• Cross-Functional CoordinationPreferred

Identified from the job description. Confirm important requirements above.

• Operations Coordination
• Project Management
• Customer Onboarding
• Process Improvement
• Cross-functional Coordination
• Project Tracking
• Professional Communication
• Customer Retention
• Workflow Optimization
• Issue Resolution

• Management & Leadership
• Customer Service & Support
• Consulting
• Administrative
• Technology

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available