Salesforce Technical Architect - Service Cloud, LWC and Nice CXone experience

Job Title: Salesforce Technical Architect - Service Cloud, LWC and Nice CXone experience Location: Remote (Calgary, Alberta, Canada) Employment Type: Fulltime/ Permanent About Smart IT Frame: At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together. Role Overview: Seeking an experienced Salesforce Technical Architect with 10+ years of Salesforce architecture experience to lead Salesforce platform assessments, define future-state architecture, and drive enterprise-wide Salesforce transformation initiatives. key skill - Service Cloud, Nice CXOne or InContact , consulting and architect skill is must Required Skills 10+ years of Salesforce architecture and solution design experience. Strong expertise in: Salesforce Service Cloud Experience Cloud Digital Engagement Omni-Channel Knowledge Management Security Model & Role Hierarchy Sharing Architecture Lightning Web Components (LWC) Apex Integration Patterns Einstein & Agentforce Extensive experience designing scalable, enterprise-grade Salesforce solutions. Strong stakeholder management and architecture governance experience. Mandatory Skills: Lightning Web Components (LWC), Salesforce Experience Cloud, Salesforce Lightning Web Components (LWC), Salesforce OmniStudio, Salesforce Service Cloud

Lead Salesforce platform assessments and define future-state architecture to drive enterprise-wide transformation initiatives. Design scalable, enterprise-grade Salesforce solutions while managing architecture governance and stakeholders.

Requires over 10 years of Salesforce architecture experience with deep expertise in Service Cloud, LWC, and Nice CXone. Must be proficient in solution design, integration patterns, and the Salesforce security model.

Identified from the job description. Confirm important requirements above.

• Salesforce Service Cloud
• Lightning Web Components
• Nice CXone
• Salesforce Experience Cloud
• Omni-Channel
• Apex
• Integration Patterns
• Einstein
• Agentforce
• OmniStudio
• Knowledge Management
• Security Model
• Role Hierarchy
• Sharing Architecture
• Solution Design
• Stakeholder Management

• Technology
• Software
• Consulting
• Management & Leadership
• Customer Service & Support

Minimum experience

10+ years

Apply by

Sep 10, 2026

Posting language

English

Working hours

40 hours per week

Location requirements

Country, Calgary, Alberta, Canada

Seniority

Director

Application method

Direct apply is available