Retail Keyholder, Sandro, Pacific Centre

SMCP - Sandro, Maje, Claudie Pierlot PT Keyholder at SMCP (Sandro) Location: Pacific Centre About SMCP: At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability. Why SMCP: SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement. To learn more about our global presence and values, visit our website at SMCP Global. At SMCP, We Style Happiness at Work—Join Our Fashion-Forward Team! As a Keyholder, you’ll support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience every day. You’ll use your passion for fashion and your customer service skills to create memorable moments for our clients. Your leadership will shine through as you assist with opening and closing procedures, lead by example, and take on key responsibilities such as cash reconciliation, distribution of sales goals, team motivation, and problem resolution. You’ll also play a pivotal role in building lasting relationships with our customers, providing styling advice, and delivering personalized service in an inclusive and welcoming environment. Whether you’re guiding clients to the perfect outfit or ensuring store operations run seamlessly, you’ll help create a shopping experience that’s as chic as Paris itself. What You’ll Do: Leadership & Supervision Lead and supervise the team in the absence of the Store Manager/Assistant Manager. Assist with daily operations, including cash handling, opening/closing, and KPI tracking. Customer Service & Sales Provide exceptional customer service with product knowledge and personal recommendations. Build and maintain a client book, fostering relationships and loyalty. Achieve sales targets through outstanding service and brand values. Address customer service issues promptly and professionally. Store Operations & Visual Merchandising Maintain high store standards, ensuring a welcoming and organized environment. Oversee stock replenishment to align with demand and visual standards. Team Collaboration & Development Support new hires and encourage team development, promoting a growth-focused culture. Motivate the team to meet sales goals, fostering a results-oriented environment. Brand Experience & Client Engagement Create an inclusive, personalized shopping experience, welcoming clients to our collections. Guide clients through their shopping journey, meeting their unique needs. Who You Are: 1+ year of experience in retail or customer service, with supervisory experience preferred. Enthusiastic about providing exceptional customer service and working in luxury retail. Knowledgeable and passionate about fashion trends. Excellent communication skills, with a friendly, approachable, and persuasive demeanor. Adaptable and open to pursuing a career in retail management. Social media presence is a plus but not required. Flexible availability, including evenings, weekends, and holidays, is required. Join a Career That Fits Your Lifestyle: At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional. Your talent and dedication are rewarded with competitive base hourly pay and an individual commission structure. With our 50% shopping discount and seasonal wardrobe offering, you’ll always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution. We know that balance and well-being matter. That’s why we provide generous paid time off—plus paid parental leave, pet benefits, and resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness. Through extensive product knowledge training, industry insights, and the opportunity to participate in our Retail Stylist Program, you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring. At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you’ll find a career that’s as rewarding as it is inspiring. Ready to take your love for fashion to the next level? Apply today and become part of the SMCP Dream Team! VANCOUVER COMPENSATION RANGE $21—$24 CAD

The Keyholder supports the store leadership team by overseeing daily operations, including opening and closing procedures, cash reconciliation, and KPI tracking. They are also responsible for delivering exceptional customer service, driving sales, and maintaining high visual merchandising standards.

Candidates should have at least one year of experience in retail or customer service, with supervisory experience preferred. Applicants must possess strong communication skills, a passion for fashion, and the ability to work a flexible schedule including evenings and weekends.

• Individual commission structure • 50% shopping discount • Seasonal wardrobe offering • Cell phone contribution • Paid time off • Paid parental leave • Pet benefits • Employee Assistance Program • MAVEN Family Planning • Professional development support

• Customer servicePreferred
• LeadershipPreferred
• Cash handlingPreferred
• SalesPreferred
• CommunicationPreferred
• Retail operationsPreferred

Identified from the job description. Confirm important requirements above.

• Retail operations
• Customer service
• Sales
• Leadership
• Cash handling
• Visual merchandising
• Stock replenishment
• Team motivation
• Problem resolution
• Styling advice
• KPI tracking
• Clienteling
• Communication
• Product knowledge
• Cash Reconciliation
• Retail Operations
• Product Knowledge
• Cash Handling
• Supervision
• Team Motivation
• Mental Health
• Customer Service
• Corporate Social Responsibility
• Creativity
• Personalized Service
• Employee Assistance Programs
• Innovation
• Problem Solving
• Key Performance Indicators (KPIs)
• Apache Maven
• Mentorship
• Operations
• Persuasive Communication
• Retail Management
• Team Building
• Visual Merchandising
• Collections
• Enthusiasm

• Retail
• Sales
• Customer Service & Support
• Management & Leadership
• Retail Store Key Holder
• Key Holder
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers

Minimum experience

1+ years

Posting language

English

Working hours

40 hours per week