registered pharmacy technician

About Smith's Pharmacy For more than 80 years, Smith's Pharmacy has been a trusted name in compounding pharmacy, proudly serving Toronto and the surrounding communities. As a leading, state-of-the-art compounding pharmacy, we specialize in personalized medication solutions, including sterile preparations, bio-identical hormone replacement therapies, pain management compounds, cosmeceutical formulations, and customized pediatric medications. Our experienced pharmacists create individualized pharmaceutical and nutraceutical compounds based on prescriptions from healthcare practitioners and institutions. By combining pharmaceutical ingredients, vitamins, minerals, supplements, and other specialized components into customized dosage forms, we help provide solutions when traditional commercial products do not meet a patient?s specific needs. At Smith's Pharmacy, we believe in a collaborative approach to healthcare. We work closely with physicians, hospitals, pharmacies, and other healthcare professionals to develop personalized treatment options that support better patient outcomes and improve the overall care experience. Why Join Smith's Pharmacy? * Employee discounts on pharmacy and health products * Bi-weekly product training sessions with complimentary product samples * Extended health benefits * A supportive and collaborative team environment * Opportunities for continuous learning and professional development To learn more about Smith's Pharmacy, visit *www.smithspharmacy.com*. If you are passionate about natural health and enjoy helping customers achieve their wellness goals, we would love to hear from you. Please submit your resume for consideration. *Duties & ResponsibilitiesCustomer Service* * Greet customers promptly and collect prescription information in accordance with Standard Operating Procedures (SOPs) * Prioritize tasks based on assigned roles and daily workflow requirements * Refer all clinical inquiries to the pharmacist, including questions related to medications (Rx, OTC, restricted products), conditions, and professional services * Set clear expectations for wait times and communicate effectively with customers * Process prescription pick-ups and complete transactions accurately * Provide accurate, SOP-compliant information and resolve customer concerns, escalating to the pharmacist when required * Direct customers to relevant educational materials as appropriate * Ensure patients requiring counseling are referred to the pharmacist in a timely manner * Maintain and manage the dispensary cash register in accordance with policies * Handle customer inquiries both in person and over the phone * Adhere strictly to confidentiality and privacy regulations *Administration* * Receive and process new and refill prescription orders in line with SOPs * Prepare and submit orders for medications and OTC products (excluding controlled substances) * Process third-party billing claims and manage accounts, including collection of outstanding balances * Answer phone calls professionally and refer inquiries to the pharmacist when necessary * Support physicians and clinics with orders and ensure timely delivery coordination * Manage incoming faxes according to pharmacy standards * Assist pharmacists with patient follow-ups and callbacks * Identify patients who may benefit from additional pharmacy services and provide administrative support * Communicate with physician offices as required and maintain proper documentation * File and organize records accurately and efficiently * Generate reports as needed *Front Shop & Merchandising* * Order and maintain non-prescription inventory, including stock rotation and expiry management * Assist with opening and closing procedures (security panels/gates) * Update and maintain patient education and promotional signage *Prescription Workflow* * Support prescription preparation in accordance with professional and company standards * Perform data entry for new prescriptions and m