Guest Service Supervisor

Job summary

Supervise staff, perform the duties of the workers supervised, and coordinate, assign, and review their work. Hire and train employees, assist guests with special needs, prepare reports, requisition supplies, and maintain equipment and computer systems to support business continuity and customer service.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Perform same duties as workers supervised Prepare and submit reports Assist clients/guests with special needs Co-ordinate, assign and review work Hire and train staff in job duties, safety procedures and company policies Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery Requisition materials and supplies Supervision Staff in various areas of responsibility Additional information Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Interpersonal awareness Judgement Organized Team player Benefits Health benefits Dental plan Health care plan Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for youths Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth Provides awareness training to employees to create a welcoming work environment for youth

What you’ll do

Supervise staff, perform the duties of the workers supervised, and coordinate, assign, and review their work. Hire and train employees, assist guests with special needs, prepare reports, requisition supplies, and maintain equipment and computer systems to support business continuity and customer service.

Requirements

Requires a secondary school graduation certificate and 1 to less than 2 years of experience. The role also calls for accuracy, client focus, strong interpersonal and communication skills, flexibility, initiative, judgment, organization, and teamwork.

Benefits

• Dental Plan
• Health Care Plan

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Organization · Preferred
• Accuracy · Preferred
• report preparation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff Supervision
• Work Coordination
• Hiring
• Staff Training
• Report Preparation
• Guest Assistance
• Customer Service
• Computer Systems Maintenance
• Equipment Maintenance
• Supply Requisition
• Oral Communication
• Written Communication
• Accuracy
• Organization
• Judgment
• Teamwork

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support

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