Service Advisor
The Service Advisor acts as the primary liaison between customers and the service team, managing repair orders, estimates, and communication. They are responsible for ensuring a professional customer experience from the initial welcome through to the final invoice review.
- On-site
- Smithers, BC
- Posted Aug 24, 2026
- 1 position
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Job summary
SERVICE ADVISOR Smithers Toyota is looking for a Service Advisor to join our Service Department. The Service Advisor is the main connection between our customers and the service team. You will help customers understand their vehicle needs, coordinate repairs with technicians and parts, provide accurate estimates and updates, and ensure each visit is handled professionally from start to finish. Key Responsibilities * Welcome customers and understand their service concerns * Prepare accurate repair orders and estimates * Communicate repair recommendations, costs and timelines * Coordinate work with technicians and the Parts Department * Obtain customer authorization before additional work is completed * Keep customers updated throughout the repair process * Review completed work and invoices with customers * Provide professional follow-up and customer service What We Are Looking For * Strong communication and customer service skills * Organized with good attention to detail * Comfortable working in a fast-paced environment * Reliable, professional and team focused * Automotive experience is an asset, but we are willing to train the right person * Valid driver’s license
What you’ll do
The Service Advisor acts as the primary liaison between customers and the service team, managing repair orders, estimates, and communication. They are responsible for ensuring a professional customer experience from the initial welcome through to the final invoice review.
Requirements
Candidates should possess strong communication and organizational skills with the ability to work in a fast-paced environment. While automotive experience is considered an asset, the company is willing to train the right individual who holds a valid driver's license.
Listed skills
- Customer servicePreferred
- TeamworkPreferred
- OrganizationPreferred
- Attention to detailPreferred
- CommunicationPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer service
- Communication
- Repair estimation
- Organization
- Attention to detail
- Automotive knowledge
- Teamwork
- Professionalism
- Valid Driver's License
- Customer Service
- Invoicing
- Authorization (Computing)
- Detail Oriented
Job areas
- Customer Service & Support
- Retail
- Transportation
- Service Advisor
- Automotive Customer Service Representative
- Contact Centre Information Clerks
- Customer Service Representatives
Additional details
- Minimum experience
- 0+ years
- Posting language
- English
- Working hours
- 40 hours per week