Order Management Coordinator (Manufacturing)

Job summary

The coordinator manages the full order lifecycle for mechanical seals, including interpreting customer requirements and coordinating with internal departments like engineering and manufacturing. They also provide customer support via phone and email, handle complaints, and maintain accurate records of procedures and pricing.

Job details

Company Description John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. Job Description SUMMARY OF ESSENTIAL FUNCTIONS: To assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals. SPECI FIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Interacts with customers via telephone, fax, and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls. Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials. Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements. Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay. Identifies returned materials and assists walk-in customers as required. Maintains reference files of procedures, products lists, special pricing, quotes and other relevant data. Provide reliable off‑hours coverage as a member of the team’s rotating on‑call schedule. Performs other duties as required. Qualifications Secondary School Diploma required. 2 years of customer service-related experience in a manufacturing setting. Experience in creating and processing orders and request quotations. Ability to read detailed drawings and utilize measuring instruments. Must have effective written and verbal communication skills. Computer skills including Microsoft Office. Familiarity with AS400 and/or SAP is beneficial. Mechanical Technologist/Technician College Diploma preferred. Additional Information With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. Join us for a great career with competitive compensation and benefits, while helping engineer a better future. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc) Grade: 07 Employee Group: Permanent Global Region: North America Compensation: CAD 60000 - CAD 70000 - yearly

What you’ll do

The coordinator manages the full order lifecycle for mechanical seals, including interpreting customer requirements and coordinating with internal departments like engineering and manufacturing. They also provide customer support via phone and email, handle complaints, and maintain accurate records of procedures and pricing.

Requirements

Candidates must have a secondary school diploma and at least two years of customer service experience within a manufacturing environment. Proficiency in reading technical drawings and experience with order processing software such as SAP or AS400 are required.

Benefits

• Competitive compensation

Listed skills

• SAP · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order management
• Customer service
• Mechanical seals
• Bill of materials
• Technical drawing interpretation
• Price quotations
• AS400
• SAP
• Microsoft Office
• Manufacturing processes
• Communication skills
• Problem solving
• Data maintenance
• Inventory identification
• Bill Of Materials
• Outside Sales
• Order Management
• Order Entry
• Ethical Standards And Conduct
• Customer Service
• Computer Literacy
• Coupling
• Flow Control
• Global Marketing
• Invoicing
• Mechanical Seals
• Operations
• Order Management Systems
• Process Manufacturing
• Purchasing
• Quotations
• SAP Applications
• METAR
• Verbal Communication Skills

Job areas

• Manufacturing
• Customer Service & Support
• Engineering
• Energy
• Administrative
• Order Management Coordinator
• Technical Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives