Customer Service clerk - Parts

Job summary

The customer service clerk is responsible for maximizing sales opportunities and promoting parts to internal and external customers. They will handle order processing, verify parts availability, and prepare quotes while maintaining high standards of customer service.

Job details

Take your career to the next level ! Location: Laval Day Shift: 5x2 Hourly rate: up to $34.97/hour depending on experience Why Work for SMS Equipment? * Competitive salary - Attractive total compensation. * Ongoing training - Access to leading-edge technical training and professional development opportunities. * Benefits ; * Group RRSP with employer participation. * Full benefits package upon entry, including telemedicine. * Safety first - An organizational culture focused on the safety and well-being of our employees. Your role : * Maximize all sales opportunities with customers to attain or exceed sales objectives for the branch. * Promote and sell parts and emphasize the added value of the products distributed by SMS Equipment to internal & external customers. * Take orders by phone, at the counter or by email. * Verify parts prices and availability with suppliers and issue purchase orders. * Prepare part quotes and proposals on customers' request. * Follow-up on pending orders and notify customer. What you bring : * High school diploma or equivalent. * Minimum one (1) years’ experience in a similar position. * Computer literate (MS-Office). * Knowledge of heavy equipment is an asset. * Good organizational and customer service skills. * Able to work under pressure. Join SMS Equipment and experience a career where the right partnership makes everything possible. This posting is for an existing vacancy within SMS Equipment. Applications will be received until a suitable candidate has been hired. We thank all applicants for their interest; however, only those selected for an interview will be contacted. We subscribe to the principle of employment equity and apply an equal access employment program for women, aboriginals, visible minorities, ethnic minorities, and people with disabilities.

What you’ll do

The customer service clerk is responsible for maximizing sales opportunities and promoting parts to internal and external customers. They will handle order processing, verify parts availability, and prepare quotes while maintaining high standards of customer service.

Requirements

Candidates must have a high school diploma or equivalent and at least one year of experience in a similar role. Proficiency in MS-Office and the ability to work under pressure are required, with knowledge of heavy equipment considered an asset.

Benefits

• Group RRSP • Full benefits package • Telemedicine • Ongoing training • Professional development

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Sales · Preferred
• MS-Office · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Order processing
• Parts procurement
• Inventory management
• MS-Office
• Communication
• Organizational skills
• Problem solving
• Heavy equipment knowledge
• Employment Equity
• Customer Service
• Computer Literacy
• Microsoft Office
• Technical Training
• Telehealth

Job areas

• Customer Service & Support
• Sales
• Trades
• Logistics
• Customer Service Clerk
• Parts Clerk
• Shop Sales Assistants
• Parts Salespersons