Warranty Coordinator

Job summary

The Warranty Coordinator is responsible for preparing, submitting, and managing technical warranty claims while ensuring all documentation meets manufacturer requirements. They also facilitate communication between customers and internal stakeholders to resolve discrepancies and ensure accurate claim processing.

Job details

SMS Equipment is looking for a Warranty Coordinator to provide technical and administrative support for warranty and service functions. This role is responsible for preparing and submitting warranty claims, maintaining accurate documentation, ensuring claim deadlines are met, and supporting customers and internal stakeholders throughout the warranty process. Work Location: Acheson, Alberta. Salary: $70,000 to $80,000 per annum. Work Arrangement: Hybrid, providing the flexibility to work remotely up to 2 days per week. Schedule: Monday to Friday. What You'll Do: * Prepare, write, and submit technical warranty claims while ensuring all supporting documentation is complete and accurate. * Review work orders and documentation to verify warranty eligibility, proper coding, and claim accuracy. * Ensure all warranty claims meet manufacturer requirements and are submitted within established deadlines. * Maintain work orders by ensuring required information and documentation are complete throughout the service process. * Communicate regularly with customers and internal stakeholders to obtain approvals, confirm warranty status, and resolve documentation issues. * Review completed work order documentation with supervisors and foremen to identify and resolve discrepancies prior to final sign-off. * Monitor claim approvals and payments, reviewing manufacturer credit notes to ensure claims have been processed correctly. * Prepare weekly reporting on outstanding warranty claims. * Open work orders and warranty claims, respond to customer warranty inquiries, and support WIP reconciliations and credit processing activities. * Participate in warranty training programs and support continuous improvement of warranty administration processes. What You Bring: The successful candidate will have previous experience supporting a field service environment and possess strong organizational and analytical skills. A minimum of 2 to 3 years of warranty analysis, fleet management, or related experience is preferred. Other requirements include: * Strong analytical and process-oriented thinking. * Understanding of work order flow and processing within an ERP system. * Ability to understand basic mechanical systems. * Previous dealership experience is considered an asset. * Ability to obtain Komatsu Claim Administrator Certification. * Strong computer skills including Microsoft Office applications, email, SAP, and other electronic systems. * Excellent verbal communication skills with the ability to interact effectively with internal and external stakeholders. * Strong time management, prioritization, and attention to detail skills. * Experience in a mining or industrial office environment is considered an asset. This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise). At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks. This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired. We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted. At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect. SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

What you’ll do

The Warranty Coordinator is responsible for preparing, submitting, and managing technical warranty claims while ensuring all documentation meets manufacturer requirements. They also facilitate communication between customers and internal stakeholders to resolve discrepancies and ensure accurate claim processing.

Requirements

The role requires 2 to 3 years of experience in warranty analysis, fleet management, or a related field, along with strong analytical and organizational skills. Proficiency in ERP systems, specifically SAP, and the ability to understand mechanical systems are essential for success in this position.

Benefits

• Competitive wages • Comprehensive group benefits plan • RRSP matching

Listed skills

• Time management · Preferred
• Technical Documentation · Preferred
• SAP · Preferred
• Customer service · Preferred
• ERP systems · Preferred
• Attention to detail · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Reporting · Preferred
• Microsoft Office · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Warranty claims
• Technical documentation
• ERP systems
• SAP
• Mechanical systems
• Fleet management
• Data analysis
• Process improvement
• Customer service
• Time management
• Attention to detail
• Reporting
• Work order management
• Communication
• Microsoft Office
• Administrative Support
• Warranty Analysis
• Analytical Skills
• Management
• Customer Service
• Computer Literacy
• Continuous Improvement Process
• Field Service Management
• Innovation
• Mechanical Systems
• SAP Applications
• Time Management
• Verbal Communication Skills
• Electronic Systems
• Prioritization
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Engineering
• Energy
• Manufacturing
• Warranty Coordinator
• Administrative Supervisor
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers