Senior Operations Manager (Path to Director)

Job summary

The Senior Operations Manager will oversee the operational infrastructure, including end-to-end marketing, listing lifecycles, and CRM management. They will also partner with lead agents to solve problems, manage deal volume, and drive process improvements to support business growth.

Job details

The Opportunity Taylor Allen Associates, one of the top-producing residential real estate teams within Sotheby’s International Realty Canada, is seeking a Senior Operations Manager to lead the operational infrastructure behind a high-volume practice serving clients from first-time buyers to ultra-high-net-worth individuals. This is a senior, high-accountability role for an experienced operator who takes pride in excellent work and wants to be an integral part of a growing business. You’ll work closely with the team’s lead agents, with considerable ownership of day-to-day operations and a clear path to Director as your contribution and leadership grow. What the Role Covers • Marketing: owns end-to-end marketing for every active listing - directing photographers, designers, copywriters and ad placement - ensuring each property goes to market professionally, on-brand and on schedule • CRM and referral network: manages the referral pipeline across the international Sotheby’s network, ensuring every live referral is tracked, actioned and followed through, while strengthening referral relationships • Listing coordination: owns the full listing lifecycle - paperwork, vendors, inspections and client contact — start to finish • Executive partnership: keeps priorities moving forward for the lead agents - anticipating needs, exercising sound judgment and solving problems independently • Deal volume management: confidently manages 20-30 concurrent listings and 35-55 annual closings, maintaining a consistently high standard of service • Systems & process improvement: uses technology and process improvements to increase efficiency and support growth; over time, partners with the team’s business coach to help shape the business’s next-generation operating systems What We’re Looking For • Five+ years of residential real estate operations experience; luxury or high-net-worth experience is a strong asset • Committed to an operations career - this is a dedicated leadership role, not a stepping stone to sales • Poised, professional and highly discreet with sophisticated, high-net-worth clients • A self-starter, comfortable with technology, who takes ownership and anticipates what’s needed without being asked • Looking for a role where responsibility, contribution and opportunity grow over time • Based in the Greater Toronto Area, with reliable transportation for regular site, vendor and client visits Compensation & Growth Base salary of $80,000–$90,000, commensurate with experience, plus an annual performance bonus of 1% of the team’s total net earnings, growing as the business grows. As you take on greater ownership and move toward the Director-level scope of the role, both base salary and bonus percentage grow with you. This is a career opportunity, not a fixed ceiling, within one of the top-producing teams in the Sotheby’s International Realty Canada network. How to Apply Please submit your résumé with a brief note, including your operations experience, the listing/transaction volume you’ve managed, and why this opportunity interests you, to smytk111@gmail.com

What you’ll do

The Senior Operations Manager will oversee the operational infrastructure, including end-to-end marketing, listing lifecycles, and CRM management. They will also partner with lead agents to solve problems, manage deal volume, and drive process improvements to support business growth.

Requirements

Candidates must have at least five years of residential real estate operations experience and be based in the Greater Toronto Area. The role requires a professional, self-starting individual with strong organizational skills and the ability to manage high-volume transactions.

Benefits

• Performance bonus

Listed skills

• Problem solving · Preferred
• Operations Management · Preferred
• Leadership · Preferred
• Communication · Preferred
• client relations · Preferred
• Project management · Preferred
• Process Improvement · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Real estate
• Marketing
• CRM
• Listing coordination
• Executive partnership
• Project management
• Process improvement
• Vendor management
• Client relations
• Strategic planning
• Leadership
• Technology proficiency
• Communication
• Problem solving

Job areas

• Management & Leadership
• Sales
• Marketing
• Administrative
• Consulting