Regulatory & Customer Standards Lead

Job summary

The role oversees the end-to-end management of customer specification requirements and supports global regulatory alignment for product launches. It involves collaborating cross-functionally to ensure technical documentation is accurate, compliant, and delivered on schedule.

Job details

Job Posting Snackruptors Inc. is a renowned leader in the cracker manufacturing industry, recognized globally for delivering exceptional quality products. Our diverse workforce reflects our commitment to creating an inclusive workplace where every individual is valued. Driven by a shared passion for excellence and innovation, we continuously enhance our cutting-edge production processes and foster a collaborative, results-driven culture. Apply now to the Regulatory & Customer Standards Leadon our growing Regulatory & Customer Team and be a part of our exciting journey! Job purpose This role plays a critical role in bridging technical compliance, customer expectations, and market readiness. This role oversees the end-to-end management of customer specification requirements, supports global regulatory alignment, and ensures technical files for tenders and product launches are delivered accurately and efficiently. Duties and Responsibilities The associate’s primary functions and responsibilities are as follows: Act as the central owner of all customer-specific standards and technical requirements. Review and interpret diverse client specifications, turning them into internal guidance and controls. Develop and maintain customer compliance reports and standard responses across priority markets. Oversee regional specification submission responsibilities across North America, Australia/New Zealand, and the EU, ensuring all product specifications and claims are submitted accurately and on schedule. Champion continuous workflow improvements to enhance operational efficiency and increase the first-time approval rate for specifications. Ensure centralized documentation control and timely updates to all specs and claims. Define best practices and improve spec lifecycle workflow from development to commercial launch. Lead technical documentation and regulatory input for new product quotations, customer tenders, and rapid launch initiatives. Collaborate cross-functionally with Sales, R&D, QA, and Finance to ensure spec packages are complete, accurate, and on time. Maintain and optimize go-to-market templates for technical specs and regulatory declarations. Monitor and assess material changes for regulatory risk or customer impact. Assess regulatory implications of formulation changes on nutrition labelling, ingredient statements, and market-specific compliance when reviewing specification deviations. Escalate and mitigate non-compliance issues related to allergens, additive levels, nutritional thresholds, and regional restrictions. Provide regulatory justification and risk assessments for releasing or holding out of spec products based on nutritional and labelling tolerances. Track regulatory changes that may impact current products or claim feasibility in global markets. Evaluate portfolio readiness for new target regions and support cross-functional go-to-market strategy. Prepare spec, NFT and regulatory files for first-time product launches into regulated markets. Act as lead for customer audits related to spec documentation and compliance. Oversee the proactive spec review calendar, ensuring customer specs are regularly reviewed, updated, and version-controlled Develop and oversee the customer notification plan for material changes, ensuring all impacted specs are updated and communicated in alignment with contractual and regulatory requirements. Ensure full traceability of specification change history, including formulation updates, transitions, and regulatory adjustments. Ensure customer standards are implemented and executed effectively, including QAS, nutrition profiles, ingredient statements, and any customer-specific compliance requirements. Responsible for daily management and support for the team to achieve operational success. Monitor time and attendance and ensure compliance with Company Procedures. Approve the vacation requests. Carry out incidents, accident and non-conformity investigations and associated reporting and action closure. Issue disciplinary action when needed. Perform other assigned duties Follow Health and Safety rules and regulations. Must follow Good Manufacturing Practices, Food Safety, and Food Defense guidelines. Comply with all Company policies and procedures. Qualifications Bachelor’s degree in food science, Regulatory Affairs, or related discipline. 5+ years in Regulatory, Specification Management, or Technical Services in the food industry. Strong working knowledge of international food labeling and ingredient regulations (Canada, US, EU, UK, AUS/NZ). Experience working with retailer/customer spec portals (e.g., Trace One, Oracle PLM, Own Brand systems). Proven ability to manage projects under tight deadlines (e.g., tenders, urgent launches). Excellent communication, attention to detail, and cross-functional coordination skills. Team leadership or mentorship experience preferred. Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, with the ability to create and manage documents, spreadsheets, email communications, and presentations effectively. Ability to work in a fast-paced environment. Working conditions Always work indoors. Compliant with ventilation, cleanliness, space, lighting and temperature. Physical requirements Ability to lift up to 50 lbs. Sitting involved. May repeat the same movement. Typing involved. What’s in it for you? At Snackruptors Inc, we truly care about our employees and are committed to their well-being and growth. Our comprehensive benefits package includes: Prescription/Drug Coverage Extended Health Coverage Dental Coverage Vision Coverage AD&D Insurance Additional perks to support your work-life balance and personal development: Work Life Balance PTO to Commemorate Your Work Anniversary Employee Engagement Events Recognition Programs & Employee Awards Bi-Weekly Pay Structure Annual Safety Shoe Allowance Free ESL Classes Wellness Room And Much More! Note: $68,000/annualy In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization. Snackruptors Inc. is an equal opportunity employer committed to fair, transparent, and inclusive recruitment practices. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005, we are committed to providing accommodations throughout the recruitment, selection, and assessment processes for applicants with disabilities. If you require disability-related accommodation, please notify our Human Resources (HR) team. All personal information collected during the recruitment process is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). Snackruptors Inc. does not charge candidates any fees at any stage of the hiring process. If you suspect that this job posting or any recruitment communication claiming to represent our organization is fraudulent or misleading, please report it to our Human Resources (HR) team or through our official company channels so appropriate action can be taken. #LI-ONSITE

What you’ll do

The role oversees the end-to-end management of customer specification requirements and supports global regulatory alignment for product launches. It involves collaborating cross-functionally to ensure technical documentation is accurate, compliant, and delivered on schedule.

Requirements

Candidates must hold a bachelor's degree in food science or a related field and possess at least 5 years of experience in regulatory or technical services. Proficiency in international food labeling regulations and experience with specification management portals are required.

Benefits

• Prescription drug coverage
• Extended health coverage
• Dental coverage
• Vision coverage
• AD&D insurance
• Paid time off
• Annual safety shoe allowance
• Free ESL classes

Listed skills

• Technical Documentation · Preferred
• Quality assurance · Preferred
• Regulatory Compliance · Preferred
• Food safety · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred
• Project management · Preferred
• Cross-Functional Coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Regulatory compliance
• Specification management
• Food labeling
• Technical documentation
• Project management
• Quality assurance
• Risk assessment
• Cross-functional coordination
• Trace One
• Oracle PLM
• Ingredient regulations
• Team leadership
• Microsoft Office
• Regulatory affairs
• Food safety
• Compliance Reporting
• Regulatory Affairs
• Operational Efficiency
• Go-to-Market Strategy
• Workplace Inclusivity
• Food Science
• Non-Fungible Tokens (NFT)
• Cross-Functional Coordination
• Workflow Management
• Regulatory Risk
• Lifting Ability
• Technical Requirements
• Microsoft Excel
• Auditing
• Management
• Good Manufacturing Practices
• Spreadsheets
• Cleanliness
• Communication
• Employee Engagement
• Finance
• Sales
• Packaging And Labeling
• Food Safety And Sanitation
• Global Marketing
• Innovation
• Project Management
• Medical Prescription
• Mentorship
• Microsoft Outlook
• New Product Development
• Microsoft PowerPoint
• Presentations
• Production Process
• Risk Analysis

Job areas

• Food & Beverage
• Manufacturing
• Science & Research
• Management & Leadership
• Standards Manager
• Food Safety Manager
• Environmental and Occupational Health Inspectors and Associates
• Occupational Health and Safety Specialists

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