Keyholder

London, ON
On-site
Posted Nov 4, 2026
1 position

$18 / hour

Opens an external site

Employment type: Part-time
Experience level: Entry, Junior · 0+ years
Posting language: English

Job summary

Provide welcoming customer service, recommend products, and educate customers about cannabis. Lead by example during shifts while supporting store operations, including point-of-sale transactions, merchandising, inventory tasks, store upkeep, and regulatory compliance.

Job details

Work Location Value Buds Wharncliffe About the Role Keyholder / Shift Lead – Cannabis Retail About Value Buds Value Buds is one of Canada’s largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontario. Value Buds has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations and every-day low prices. About the Role We’re looking for a motivated and dependable Keyholder to join our team. As a Keyholder, you’ll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis. This role is ideal for someone who enjoys leading by example, taking ownership during their shifts, and supporting both customers and teammates in a fast-paced setting. What You’ll Do Create a welcoming experience for every customer Provide product recommendations and cannabis education Support daily operations including merchandising and store upkeep Operate the POS, handle payments, and issue receipts Restock shelves, receive deliveries, and complete basic inventory checks Ensure compliance with cannabis regulations, including ID verification About You Previous retail, customer service, or hospitality experience Strong communication skills and a customer-first attitude Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell) Minimum age requirement based on province (18/19+) Ability to stand for extended periods and lift up to 40 lbs Eligible to pass a Criminal Record Check Why You’ll Love Working With Us Career growth and internal promotion opportunities In-depth product training and ongoing learning Supportive, team-oriented environment Employee product discounts across our retail banners Competitive wages and flexible scheduling options Employee & Family Assistance Program (EFAP) available to all employees, offering confidential 24/7 mental health, wellness, financial, and family support Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation. Our Commitment to Diversity, Equity and Inclusion At Value Buds, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic. Ready to Apply? If you’re excited about cannabis and great customer service, apply today to join our team. Rate of Pay 18 CAD Hourly Plan

What you’ll do

Requirements

Applicants should have retail, customer service, or hospitality experience, strong communication skills, and a customer-first attitude. A recognized cannabis selling certification, meeting the provincial minimum age, the ability to stand for extended periods and lift up to 40 pounds, and eligibility to pass a criminal record check are required.