DonorPerfect Canada Account Manager

Job summary

The Account Manager is responsible for managing client relationships within an assigned territory to drive revenue growth and ensure high renewal rates. They will proactively engage with prospects, conduct software demonstrations, and maintain accurate records in Salesforce.

Job details

This position is intended for internal applicants only. External applicants WILL NOT be considered. Make an Impact That Matters Are you passionate about helping nonprofits grow their impact? Join DonorPerfect Canada, a mission-driven technology company empowering thousands of organizations to change the world through innovation, data, and connection. About DonorPerfect Canada DonorPerfect Canada, a SofterWare company, builds innovative software-as-a-service (SaaS) products that empower nonprofits to thrive. Over 10,000 organizations use our flagship product, DonorPerfect, to leverage donor data, launch impactful fundraising campaigns, and strengthen the communities they serve. Why you will love working at DonorPerfect Canada: Contribute to a mission-driven organization dedicated to empowering nonprofits — where your work directly helps meaningful causes and makes a real difference in the world. Enjoy a remote-first, flexible work environment that supports your well-being and balance. Be part of a company culture that values collaboration, learning, inclusion, and giving back together as a team. Engage with vibrant employee groups like Diversity & Inclusion, SofterWare Women’s Network, SofterWare Wellness, and SofterWare Gives Back, our volunteer and community service initiative. Build meaningful relationships in a remote-first environment — from lively Slack channels that connect teammates with shared interests to virtual events that strengthen our sense of community Your Role as a DonorPerfect Account Manager: The DonorPerfect Canada Account Manager is the primary owner of the relationship with clients in their assigned territory. While working with internal teams, the Account Manager will be responsible for understanding the ongoing needs of our clients, their usage of the system and for presenting solutions that we offer to aid in their fundraising efforts. A successful Account Manager will be able to expand the revenue of their territory and maintain a high renewal rate. They will be responsive to marketing-generated leads, incoming requests, and will engage in proactive outreach based on a variety of inputs, including client usage and contract expiration. SofterWare has advanced selling tools, including Salesforce.com and Gong.io, to help you manage and refine your sales process and prospects. Key Responsibilities: Manage opportunities in an assigned customer territory throughout the sales process Effectively evaluate prospect needs to recommend appropriate software solutions Demonstrate software solutions and products Update, maintain and manage prospect records in Salesforce Prepare quotes and proposals for prospects using Salesforce Provide timely, proactive follow-up on all prospect opportunities Achieve monthly, quarterly and annual revenue growth goals Maintain a strong knowledge of our products as well as the offerings of our competitors Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Key Requirements: Excellent interpersonal, organizational, communication, presentation, and telephone skills Ability to learn new software products quickly Practical, relevant experience in computer software and technology including Microsoft Windows, word processing, spreadsheets, databases, PowerPoint, and web presentation applications (WebEx, Zoom, or GoToMeeting) A strong work ethic, a high level of confidence, self-driven motivation and excellent follow-up skills Knowledge of DonorPerfect products & services and/or the nonprofit marketplace a plus Bilingual proficiency in English and French is required, with the ability to communicate fluently and professionally in both languages, verbally and in writing. Candidates must be comfortable conducting sales presentations, product demonstrations, and client communications in both English and French. Education and Experience: Bachelor's Degree or comparable experience Previous successful consultative sales experience with proven closing abilities Compensation We believe great work deserves great rewards — and that when SofterWare succeeds, our team members should share in that success. This full-time, remote position offers a total compensation range of $70,000–$80,000 CAD, depending on your experience and skills. Our compensation package is designed to recognize your contributions, reward outstanding performance, and support your long-term growth. Total Compensation includes: Competitive base salary Quarterly incentive bonuses Monthly profit-sharing bonus Benefits We’re proud to offer a comprehensive and competitive benefits package, including: Paid time off and volunteer days Group Insurance through Sun Life Simplified Pension Fund Annual Wellness Equipment Reimbursement Professional Development and Education Assistance Matching gifts program Employee Assistance and Wellness Programs DonorPerfect Canada is proud to be an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, citizenship status, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, pregnancy, or any other characteristic protected by law. We are committed to providing reasonable accommodations for individuals with disabilities and fostering an inclusive, supportive workplace where everyone can thrive. Join Us Ready to make an impact with a team that empowers nonprofits every day? Apply now and help us build a better world through technology and compassion.

What you’ll do

The Account Manager is responsible for managing client relationships within an assigned territory to drive revenue growth and ensure high renewal rates. They will proactively engage with prospects, conduct software demonstrations, and maintain accurate records in Salesforce.

Requirements

Candidates must have previous consultative sales experience and possess excellent interpersonal and communication skills. Proficiency in both English and French is required, along with the ability to learn new software products quickly.

Benefits

• Paid time off
• Volunteer days
• Group insurance
• Simplified pension fund
• Annual wellness equipment reimbursement
• Professional development and education assistance
• Matching gifts program
• Employee assistance and wellness programs

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Account Management · Preferred
• Data analysis · Preferred
• Negotiation · Preferred
• Salesforce · Preferred
• Fundraising · Preferred
• Bilingual communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Consultative sales
• Account management
• Software demonstration
• Salesforce
• Gong.io
• Bilingual communication
• Presentation skills
• Relationship management
• Fundraising
• Data analysis
• Customer service
• Time management
• Problem solving
• Strategic planning
• Technical proficiency
• Negotiation
• Software Solutions
• Sales Prospecting
• Time Off Management
• Zoom (Video Conferencing Tool)
• Bilingual (French/English)
• Slack (Software)
• Strong Work Ethic
• Compassion
• Microsoft Windows
• Multilingualism
• Spreadsheets
• Software As A Service (SaaS)
• Communication
• Consultative Selling
• Word Processing
• Core Product
• Selling Techniques
• GoToMeeting
• Marketing
• Innovation
• Organizational Communications
• Pension Funds
• Telephone Skills
• Microsoft PowerPoint
• Product Demonstration
• Sales Process
• Sales Presentations
• Cisco WebEx
• Writing
• Revenue Growth

Job areas

• Sales
• Software
• Technology
• Social Services
• Customer Service & Support
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products