Application Support Analyst

Job summary

Monitor banking applications in production, resolve known issues, manage L1/L2 incidents and changes, and escalate unknown issues to Level 3. Coordinate with development teams on escalations and releases, maintain support records, analyze control results, reduce recurring issues, and prepare support for upcoming releases.

Job details

Application Production Support Analyst (L1/L2) Montréal, QC | Hybrid (3 days onsite) We’re hiring an Application Production Support Analyst for a global bank in Montréal. You’ll be the first point of contact for production issues across a portfolio of banking applications. You’ll monitor production, fix known issues, send unknown ones to Level 3, and own changes to the production environment. What you’ll do Monitor production activity and carry out fixes when needed Handle incident, problem, change, and user request management at L1/L2 Work with development teams on L3 escalations and release priorities Make sure change requests follow group and department policies Log work in the support tracking tool and help cut down recurring issues Analyze control results, report on them, and fix what they turn up Join project phases early so the support team is ready for upcoming releases Cover after-hours and weekend work when needed What you bring 5+ years in application or production support Strong database skills in Oracle and MS SQL Hands-on Unix/Linux and day-to-day command line work Scripting in Shell and PowerShell Scheduling with Autosys Monitoring with Geneos and Sysload File transfer protocols and SharePoint Professional working proficiency in English (French may be required) Nice to have Banking or financial services background Core banking applications or data warehousing DevOps exposure Project management experience

What you’ll do

Monitor banking applications in production, resolve known issues, manage L1/L2 incidents and changes, and escalate unknown issues to Level 3. Coordinate with development teams on escalations and releases, maintain support records, analyze control results, reduce recurring issues, and prepare support for upcoming releases.

Requirements

Requires at least five years of application or production support experience, strong Oracle and Microsoft SQL skills, and hands-on Unix/Linux command-line experience. Candidates should also have Shell and PowerShell scripting, Autosys scheduling, Geneos and Sysload monitoring, file transfer and SharePoint experience, and professional working proficiency in English.

Listed skills

• Change Management · Preferred
• Incident Management · Preferred
• SharePoint · Preferred
• Oracle · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Application Production Support
• Incident Management
• Problem Management
• Change Management
• User Request Management
• Oracle
• Microsoft SQL Server
• Unix/Linux
• Shell Scripting
• PowerShell
• Autosys
• Geneos
• Sysload
• File Transfer Protocols
• SharePoint
• Production Monitoring

Job areas

• Technology
• Software
• Customer Service & Support
• Finance & Accounting
• Data & Analytics

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