L2 Network Security Support Expert – Security Engineering

Job summary

Manage firewall, proxy, and access exception workflows through ServiceNow, while reviewing and remediating risky firewall rules and Internet-bound traffic controls. Govern Zscaler policies, audit URL and cloud application access, produce Splunk reports, and automate exception processes while coordinating changes with stakeholders.

Job details

L2 Network Security Support Expert – Security Engineering Ontario, Canada (Remote) Full-Time Job Summary: As an L2 Network Security Support Expert, the candidate will manage firewall, proxy and exception workflows for the client's Security Assurance function. The role reduces risk exposure by remediating weak firewall rules, governs Zscaler proxy policy and streamlines exception processes through automation. Role and Responsibilities: Manage the "Security Assurance" ServiceNow queue for network firewall and proxy/proxy-firewall requests. Review and remediate unused, shadowed, redundant and overly permissive firewall rules. Refine rule bases to reduce risk exposure and improve firewall performance. Plan and remediate High-risk components related to Internet-bound traffic in perimeter firewalls and Zscaler proxies. Manage, document and automate the exception request process for proxy, firewall and USB access. Facilitate migration of effort IDs to the third-party SODC, ensuring data integrity and continuity. Manage notifications and changes to Zscaler URL categories and keep stakeholders informed promptly. Manage SSL bypass requests, including validation and approval workflows. Generate ad hoc Splunk reports to analyze user access to Internet URLs. Review and audit access controls for URLs, cloud apps and tenant profiles to protect sensitive data. Key Skills: At least 6+ years of experience in IT with 4+ years in network security operations. Hands-on experience with enterprise firewalls (Palo Alto, Check Point, Fortinet or Cisco). Strong experience with Zscaler Internet Access (ZIA): URL categories, SSL inspection/bypass, cloud app control and tenant restrictions. Experience with firewall policy analysis tools (Tufin, AlgoSec or FireMon) is highly desirable. Working knowledge of Splunk searches and reporting. Solid understanding of TCP/IP, routing, NAT, DNS, proxies and PKI/SSL. Experience with ServiceNow request and change workflows. Scripting/automation skills (Python, PowerShell or Ansible) to streamline exception workflows. Understanding of ITIL change management and audit requirements. Excellent communication and coordination skills across global teams. High level of initiative and ownership mentality. Education & Certifications: B.Tech / B.E / M.Tech / MCA OR Any PG (Computer Science, IT, Information Security or related discipline). Technical Certifications are desired and a plus, such as: Palo Alto PCNSE, Zscaler ZDTA / ZDTE, Check Point CCSA/CCSE, Fortinet NSE 4+, Cisco CCNP Security. About Solugenix Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business it means having a dedicated ally focused on your success in today's fast-evolving digital world.

What you’ll do

Manage firewall, proxy, and access exception workflows through ServiceNow, while reviewing and remediating risky firewall rules and Internet-bound traffic controls. Govern Zscaler policies, audit URL and cloud application access, produce Splunk reports, and automate exception processes while coordinating changes with stakeholders.

Requirements

Requires at least six years of IT experience, including four or more years in network security operations, with hands-on enterprise firewall and Zscaler Internet Access experience. Candidates should have knowledge of networking and SSL, ServiceNow workflows, Splunk, automation scripting, ITIL change management, and a relevant degree; technical certifications are desirable.

Listed skills

• Splunk · Preferred
• DNS · Preferred
• NAT · Preferred
• TCP/IP · Preferred
• Python · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Network Security Operations
• Enterprise Firewalls
• Zscaler Internet Access
• Firewall Policy Analysis
• Splunk
• TCP/IP
• Routing
• NAT
• DNS
• Proxy Security
• PKI/SSL
• ServiceNow
• Python
• PowerShell
• Ansible
• ITIL Change Management

Job areas

• Technology
• Security & Safety
• Customer Service & Support

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