Customer Service Coordinator

Job summary

The Customer Service Coordinator manages order entry, prepares customer quotations, and coordinates purchase orders with vendors. They also provide day-to-day office administration support and act as the primary point of contact for customer inquiries.

Job details

POSITION OVERVIEW Soluroc is seeking an organized and personable Customer Service & Order Entry Coordinator to join our team on-site in Lively, Ontario. This role is the front line of the customer experience — managing order entry, preparing customer quotations, coordinating vendor purchase orders, and providing day-to-day office administration support. The ideal candidate is detail-oriented, comfortable working within an ERP system, and enjoys balancing customer-facing communication with behind-the-scenes coordination between sales, production, and vendors. KEY AREAS OF RESPONSIBILITY Customer order entry Quote creation Customer service Basic office administration Purchase order creation Vendor communications Receiving material at subcontractor labour DUTIES & RESPONSIBILITIES Compare customer pricing against quotes and current selling prices to ensure accuracy and consistency. Use price lists and purchase information to create accurate and timely customer quotations. Answer and respond to customer phone calls and email requests in a professional and courteous manner. Run reports within the ERP system to generate vendor purchase orders. Follow up with vendors to confirm purchase details, including pricing and lead times. Communicate with the production team regarding the status of customer and vendor orders. Create general flyers, posters, and announcements for the site as requested. Answer incoming phone calls and greet visitors to the office. Perform additional duties as assigned. QUALIFICATIONS & SKILLS 1–3 years of experience in customer service, order entry, or an administrative support role, ideally within a manufacturing, industrial, or distribution environment. Experience working within an ERP system (e.g., for order entry, quoting, and purchase order generation) is an asset. Strong verbal and written communication skills, with a professional and friendly phone manner. Excellent attention to detail and accuracy, particularly when comparing pricing and preparing quotations. Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced office. Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort learning new software tools. A collaborative, team-oriented approach, with the ability to liaise effectively across customers, vendors, and internal production teams. Basic graphic/desktop publishing comfort (e.g., Canva, Publisher, or similar) for creating flyers and announcements is an asset. WORK ENVIRONMENT This is an on-site position based at our Lively, Ontario location. Remote or hybrid work is not available for this role. The successful candidate will work from our office, interacting directly with visitors, staff, and the production floor as needed.

What you’ll do

The Customer Service Coordinator manages order entry, prepares customer quotations, and coordinates purchase orders with vendors. They also provide day-to-day office administration support and act as the primary point of contact for customer inquiries.

Requirements

Candidates should have 1–3 years of experience in customer service or administrative roles, preferably within a manufacturing or industrial environment. Proficiency in ERP systems and Microsoft Office is required, along with strong organizational and communication skills.

Listed skills

• Customer service · Preferred
• ERP systems · Preferred
• Canva · Preferred
• Microsoft Excel · Preferred
• Office Administration · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Entry
• ERP Systems
• Quotation Creation
• Purchase Order Management
• Vendor Communication
• Office Administration
• Microsoft Office
• Excel
• Data Accuracy
• Organizational Skills
• Communication Skills
• Desktop Publishing
• Canva
• Publisher
• Canva (Software)
• Administrative Support
• Microsoft Word
• Microsoft Excel
• Communication
• Sales
• Selling Techniques
• Microsoft Outlook
• Quotations
• Subcontracting
• Team Oriented
• Coordinating
• Balancing (Ledger/Billing)
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Manufacturing
• Logistics
• Customer Service Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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