Service Advisor

Job summary

The Service Advisor acts as the primary liaison between customers and the service team to ensure efficient repair processes and high customer satisfaction. Responsibilities include managing service appointments, preparing accurate estimates, and maintaining detailed documentation within the company's CRM system.

Job details

Join our growing, forward-thinking team. For more than 60 years, Somerville has built a strong reputation for integrity, quality, and customer service excellence within the transportation industry. As a family-owned organization with an entrepreneurial culture, we value collaboration, innovation, and high performance. At Somerville, people come first—we believe in working together, supporting one another, and doing the right thing. About the Role : As a Service Advisor at Somerville Hino, you are a key point of contact for our customers and an essential link between the service team and the shop. You are customer-focused, organized, and sales-minded, with a strong commitment to keeping our customers safely on the road. You take pride in delivering accurate information, meeting service sales objectives, and ensuring a positive customer experience from start to finish. Key Responsibilities : Maintain a high level of customer satisfaction while recommending appropriate repairs and services based on customer needs. Present maintenance recommendations and service menus in a clear and professional manner. Prepare accurate labour and parts estimates and provide realistic timelines for service completion. Answer incoming service calls professionally and efficiently. Manage and maintain relationships with repeat customers and oversee assigned accounts. Coordinate and monitor active service jobs to ensure timely completion. Act as a liaison between customers, technicians, and the service team to maximize efficiency and results. Maintain accurate documentation including work orders, purchase orders, invoices, and reports in accordance with company SOPs. Communicate service reminders and follow up with customers as required. Ensure the service area maintains a clean, safe, and professional appearance. Proactively reach out to customers for service opportunities and accurately record information in the CRM system. What You Bring : High school diploma or post-secondary education. Previous experience as a Truck or Automotive Service Advisor in a dealership environment is preferred. Minimum of one (1) year of sales experience; experience in a truck, automotive dealership, or aftermarket environment is an asset. Strong customer service orientation with the ability to work independently. Ability to learn and effectively use company-provided software and systems. Self-motivated, organized, and detail-oriented. What We Offer : A positive and supportive work environment with an active social committee and company events. Competitive compensation and bonus program (details shared during the recruitment process). Comprehensive health and dental benefits, including an Employee Assistance Program. Generous vacation and paid time off (PTO) in alignment with Ontario employment standards. Opportunities for professional development and internal career advancement within a family-owned organization. Equity, Accessibility & Hiring Process At Somerville Auto Group, we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone’s contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Somerville Auto Group is committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs. We may use Artificial Intelligence (AI) tools to assist in drafting job descriptions based on company standards and role requirements. These tools are not used to assess, screen, or make hiring decisions about candidates. We also use an Applicant Tracking System (ATS) to screen applications against the minimum qualifications for this role. Applications that meet these requirements are then reviewed manually by our recruitment team. We encourage applications from all qualified individuals. While we thank all applicants for their interest, only those selected for further consideration will be contacted.

What you’ll do

The Service Advisor acts as the primary liaison between customers and the service team to ensure efficient repair processes and high customer satisfaction. Responsibilities include managing service appointments, preparing accurate estimates, and maintaining detailed documentation within the company's CRM system.

Requirements

Candidates must have a high school diploma or post-secondary education and at least one year of sales experience. Previous experience as a service advisor in a truck or automotive dealership environment is preferred.

Benefits

• Health insurance
• Dental benefits
• Employee assistance program
• Paid time off
• Professional development
• Career advancement opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Detail-oriented · Preferred
• Sales · Preferred
• Documentation · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Communication
• Organization
• Detail-oriented
• CRM software
• Documentation
• Problem-solving
• Time management
• Interpersonal skills
• Technical aptitude
• Job Descriptions
• Professionalism
• Time Off Management
• Compassion
• Self-Motivation
• Applicant Tracking Systems
• Automotive Services
• Customer Relationship Management
• Customer Service
• Employee Assistance Programs
• Innovation
• Invoicing
• Purchasing
• Detail Oriented

Job areas

• Customer Service & Support
• Transportation
• Sales
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

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