Counter Sales Associate

Job summary

Provide support to contractor customers at the counter, by phone, or email to satisfy product and material needs. Handle customer service requests including order picking, entry, pricing, and maintenance while managing product-related issues.

Job details

For over 50 years, Dixon Electric has been servicing the electrical industry with a combination of integrity, stability and trust. We take pride in our ability to provide customized solutions to exact specifications for each one of our clients, as a full line electrical distributor. Through the collaboration between Dixon Electric, our manufacturers, suppliers and our clientele, we have been able to create a synergistic environment that benefits all. At Dixon, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers. We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces. Why Join Us? You will be joining a market leader with over 40 years of experience to help you elevate your potential. You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions. A chance to get involved in the forever growing electrical industry. We house the largest inventory to better service our customers and deliver on sales commitments. An opportunity for career development across many business departments within our organization. Major Responsibilities: Provide support to contractor customers at the counter, by phone or email to satisfy product/material needs Responsible for handling customer service requests which include order picking, order entry, pricing, order maintenance etc. Assist and support sales team with customer orders and requests Handle product-related problems, such as defective products and returns Maintain stock/product levels in the counter area Responsible for carrying out any other duties assigned by management Skills and Qualifications: 2-4 years experience working in the electrical industry or equivalent knowledge High level of accuracy and attention to detail Excellent verbal and written communication skills and professional phone manner Able to work in a fast-paced environment Ability to lift up to 50lbs Minimum one year of Warehouse experience Must be willing to be forklift trained Benefits & Perks We offer a competitive salary, plus a full set of benefits, including: Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching. Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path. Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability. Please note that, whilst not expected, the company may pay at a rate outside of the range for this role where appropriate. Actual compensation commensurate with the candidate’s experience, education, internal parity, role complexity, role level, and other relevant factors. The advertised salary range relates to Ontario and is provided in accordance with the Ontario Pay Transparency Act. We recognize however that salaries are often driven by market forces in the local area where a candidate is based and accordingly the salary range may not apply outside of Ontario. To explore and learn more about Dixon, please visit http://www.dixonelectric.ca/ Visit our other social media sites: LinkedIn: Dixon Electric Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos. Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market. This commitment is tangible in our detailed Global CSR report, to learn more please visit https://www.sonepar.com/en/commitments/sustainability. Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply. For more information about our Inclusion and Diversity initiatives, please visit https://www.sonepar.com/en/commitments/diversity-and-inclusion. Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs. Next steps:We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted. For over 50 years, Dixon Electric has been servicing the electrical industry with a combination of integrity, stability and trust. We take pride in our ability to provide customized solutions to exact specifications for each one of our clients, as a full line electrical distributor. Through the collaboration between Dixon Electric, our manufacturers, suppliers and our clientele, we have been able to create a synergistic environment that benefits all. At Dixon, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers. We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces. Why Join Us? You will be joining a market leader with over 40 years of experience to help you elevate your potential. You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions. A chance to get involved in the forever growing electrical industry. We house the largest inventory to better service our customers and deliver on sales commitments. An opportunity for career development across many business departments within our organization. Major Responsibilities: Provide support to contractor customers at the counter, by phone or email to satisfy product/material needs Responsible for handling customer service requests which include order picking, order entry, pricing, order maintenance etc. Assist and support sales team with customer orders and requests Handle product-related problems, such as defective products and returns Maintain stock/product levels in the counter area Responsible for carrying out any other duties assigned by management Skills and Qualifications: 2-4 years experience working in the electrical industry or equivalent knowledge High level of accuracy and attention to detail Excellent verbal and written communication skills and professional phone manner Able to work in a fast-paced environment Ability to lift up to 50lbs Minimum one year of Warehouse experience Must be willing to be forklift trained Benefits & Perks We offer a competitive salary, plus a full set of benefits, including: Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching. Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path. Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability. Please note that, whilst not expected, the company may pay at a rate outside of the range for this role where appropriate. Actual compensation commensurate with the candidate’s experience, education, internal parity, role complexity, role level, and other relevant factors. The advertised salary range relates to Ontario and is provided in accordance with the Ontario Pay Transparency Act. We recognize however that salaries are often driven by market forces in the local area where a candidate is based and accordingly the salary range may not apply outside of Ontario. To explore and learn more about Dixon, please visit http://www.dixonelectric.ca/ Visit our other social media sites: LinkedIn: Dixon Electric Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos. Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market. This commitment is tangible in our detailed Global CSR report, to learn more please visit https://www.sonepar.com/en/commitments/sustainability. Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply. For more information about our Inclusion and Diversity initiatives, please visit https://www.sonepar.com/en/commitments/diversity-and-inclusion. Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs. Next steps:We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.

What you’ll do

Provide support to contractor customers at the counter, by phone, or email to satisfy product and material needs. Handle customer service requests including order picking, entry, pricing, and maintenance while managing product-related issues.

Requirements

Requires 2-4 years of experience in the electrical industry or equivalent knowledge and at least one year of warehouse experience. Candidates must possess strong communication skills, attention to detail, and the ability to lift up to 50lbs.

Benefits

• Flexible benefits program
• Medical insurance
• Dental insurance
• Vision insurance
• Health spending account
• RRSP matching
• Employee assistance program
• Tuition reimbursement
• Employee discounts
• Life insurance
• Disability insurance

Listed skills

• Customer service · Preferred
• Communication Skills · Preferred
• Attention to detail · Preferred
• Warehouse operations · Preferred
• Forklift operation · Preferred
• Problem solving · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order picking
• Order entry
• Pricing
• Order maintenance
• Electrical industry knowledge
• Communication skills
• Attention to detail
• Warehouse operations
• Forklift operation
• Problem solving
• Inventory management
• Energy Saving Products
• Workplace Inclusivity
• Order Entry
• Energy System Transition
• Lifting Ability
• Business To Business
• Customer Service
• Communication
• Creativity
• Employee Assistance Programs
• Sales
• Forklift Truck
• Warehousing
• Innovation
• Order Picking
• Electrical Industry
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Logistics
• Retail
• Energy
• Counter Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

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