COORDONNATEUR - FORMATION ET EXCELLENCE OPÉRATIONNELLE - SAC

Job summary

The coordinator develops and deploys training modules for customer service teams while harmonizing operational processes across business units. They also act as a guardian of procedures, testing new system functionalities and collecting feedback to drive continuous improvement.

Job details

The coordinator develops and deploys training modules for customer service teams while harmonizing operational processes across business units. They also act as a guardian of procedures, testing new system functionalities and collecting feedback to drive continuous improvement. Candidates must possess a college diploma in administration or a related field along with 3 to 5 years of experience in customer service or account management. Proficiency in ERP systems, the Microsoft Office suite, and bilingualism in English and French are essential.

What you’ll do

The coordinator develops and deploys training modules for customer service teams while harmonizing operational processes across business units. They also act as a guardian of procedures, testing new system functionalities and collecting feedback to drive continuous improvement.

Requirements

Candidates must possess a college diploma in administration or a related field along with 3 to 5 years of experience in customer service or account management. Proficiency in ERP systems, the Microsoft Office suite, and bilingualism in English and French are essential.

Benefits

• Flexible insurance program
• Competitive pension fund
• Telemedicine service
• Paid holidays during the festive season
• Friendly work environment
• Profit sharing
• Access to CrossFit Drummond SOPREMA and private gym
• Access to subsidized daycare
• Work-life balance
• Well-being at work certification
• Active social club
• Low-cost balanced meals
• Free access to electric vehicle charging stations
• 8 hours of community engagement per year

Listed skills

• Operational Excellence · Preferred
• Customer service · Preferred
• Process Improvement · Preferred
• ERP systems · Preferred
• Microsoft Office Suite · Preferred
• Change Management · Preferred
• Data analysis · Preferred
• Project Coordination · Preferred
• Communication · Preferred
• Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Training development
• Operational excellence
• Customer service
• Process improvement
• Instructional design
• ERP systems
• Microsoft Office suite
• Bilingualism
• Change management
• Data analysis
• Webinar facilitation
• Project coordination
• Communication
• Documentation
• Feedback collection

Job areas

• Customer Service & Support
• Management & Leadership
• Education
• Administrative
• Manufacturing

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