Inside Sales

Build Your Career with a National Organization Where Your Expertise Makes an Impact: Source Atlantic, The Bolt Supply House, and Soucie Salo have united to form a national leader in industrial distribution and services. With 600+ employees, 34 branches, and access to over 4,000 global suppliers, we provide specialized technical services, innovative business solutions, and connected solutions through the strategic use of technology and data-driven insights, to empower customers across Canada and beyond. Rooted in resilience, guided by a strong commitment to quality, and fueled by innovation, we are shaping a future of smarter, faster, more connected solutions. We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Inside Sales Representative based out of Sudbury, ON. RESPONSIBILITIES Respond to customer inquiries via phone, email, or in-person with professionalism and technical expertise. Understand customer requirements and recommend appropriate industrial products, systems, and technical solutions. Present alternatives and solutions considering pricing, specifications, compatibility, and availability. Process quotes, proposals, and orders accurately, ensuring all product specifications and system requirements are accurately captured and addressed Provide reliable updates on product availability, shipment status, and delivery timelines Coordinate with vendors and internal teams to ensure timely fulfillment and resolve issues Follow up with customers after sales to ensure satisfaction and address concerns Maintain organized customer records and communicate demand changes to purchasing Support inventory counts and maintain accurate system data Adhere to company policies and procedures Perform other duties as assigned QUALIFICATIONS 2 or more years of Inside Sales, Customer Service, and/or Counter Sales, preferably working with a fast-paced distributor of Safety equipment, Industrial components, or similar Strong customer service skills with a professional, positive attitude Clear and effective communication skills Able to work in a fast-paced environment and manage multiple tasks simultaneously Honest, dependable, and punctual with a proactive work ethic Solid problem-solving skills with strong attention to detail and accuracy Strong time management skills with the ability to work independently and as part of a team Capable of following written instructions, safety procedures, and documented processes Comfortable using computers and software such as Microsoft Office and ERP systems In accordance with the provincial wage transparency requirements, the expected base compensation for this position is $40,000-$55,000 (or more) depending on relevant experience, technical competencies, certifications, etc. In addition, all permanent & full-time associates are eligible for additional benefits, including but not limited to: Medical, Dental, Vision, STD/LTD/AD&D, Life Insurance, RRSP Matching, Pro-rated Vacation Entitlement, Paid Statutory Holidays, Employee Assistance, etc. Unveiling Your Perks: Secure your place in our dynamic, permanent team, where long-term growth meets everyday impact. Unlock a compelling array of benefits: Competitive compensation that recognizes your worth. A flexible health, drug, and dental plan tailored to your well-being. An employer-matching retirement savings plan for your financial security. Additional life and disability insurance options for peace of mind. Confidential access to an Employee Family Assistance Program (EAP) that supports your holistic welfare. An enriched vacation entitlement schedule for a balanced life. Participate in our physical fitness reimbursement program, championing your vitality.

The Inside Sales Representative will respond to customer inquiries via phone, email, or in-person to provide technical product solutions and process orders. They will also coordinate with vendors and internal teams to ensure timely fulfillment and maintain accurate customer records.

Candidates must have at least 2 years of experience in inside sales, customer service, or counter sales within an industrial or distribution environment. Strong communication, problem-solving skills, and proficiency with Microsoft Office and ERP systems are required.

• Medical insurance • Dental insurance • Vision insurance • Short-term disability insurance • Long-term disability insurance • Accidental death and dismemberment insurance • Life insurance • RRSP matching • Paid vacation • Paid statutory holidays • Employee assistance program • Fitness reimbursement

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Inside sales
• Customer service
• Counter sales
• Technical support
• Order processing
• Quote preparation
• Problem solving
• Communication
• Time management
• Microsoft Office
• ERP systems
• Inventory management
• Attention to detail
• Relationship management
• Inside Sales
• Customer Empowerment
• Professionalism
• Industrial Distribution
• Effective Communication
• Positivity
• Resilience
• Safety Procedures
• Strong Work Ethic
• Customer Service
• Sales
• Physical Fitness
• Leadership
• Innovation
• Problem Solving
• Purchasing
• Time Management
• Technical Services
• Timelines
• Customer Inquiries
• Detail Oriented
• Honesty

• Sales
• Customer Service & Support
• Manufacturing
• Logistics
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week