Shop Supervisor (Engineered Products & Services)

Build Your Career with a National Organization Where Your Expertise Makes an Impact: Source Atlantic, The Bolt Supply House, and Soucie Salo have united to form a national leader in industrial distribution and services. With 600+ employees, 34 branches, and access to over 4,000 global suppliers, we provide specialized technical services, innovative business solutions, and connected solutions through the strategic use of technology and data-driven insights, to empower customers across Canada and beyond. Rooted in resilience, guided by a strong commitment to quality, and fueled by innovation, we are shaping a future of smarter, faster, more connected solutions. We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Shop Supervisor - Engineered Products & Services based out of our Saint John, NB location (11 McIlveen Drive Saint John, NB, E2J 4Y6). SUMMARY: We're looking for a hands-on Shop Supervisor to lead our Engineered Products & Services team in Saint John. This role is ideal for someone with a strong mechanical or industrial service background who enjoys leading people, solving problems, and keeping work moving efficiently in a fast-paced shop environment. As Shop Supervisor, you'll be responsible for coordinating service work, supporting technicians, managing customer expectations, and ensuring repairs are completed safely, efficiently, and to the highest quality standards. RESPONSIBILITIES: Provide day-to-day leadership and support to the Service Department (Electrical & Mechanical); working closely with technicians to troubleshoot issues, remove roadblocks, and support successful job completion. Plan and schedule service work, assign resources, and coordinate technician workloads to maximize efficiency and meet customer timelines. Supervise a team of skilled Service Technicians while fostering a safe, productive, and team-oriented work environment. Ensure service orders are completed accurately, efficiently, and in accordance with company procedures and quality standards. Maintain compliance with ISO requirements and company policies throughout the repair process. Act as a key point of contact for customers, providing updates and maintaining strong working relationships during repairs. Oversee repair quotations and work closely with the Mechanical Department to support accurate job costing and scope development. Review completed work to ensure quality, efficiency, and customer requirements have been met. Collaborate with the Electrical Department Manager to maintain a smooth and efficient repair process across departments. Drive initiatives that improve shop organization, productivity, safety, and overall operational performance. Participate in the on-call rotation as required & support a 24/7 operation where occasional overtime will be required. QUALIFICATIONS Minimum 5 years of experience in a supervisory, leadership, or lead-hand role within an industrial, manufacturing, service, or maintenance environment. Red Seal Industrial Mechanic (Millwright) certification is considered a strong asset. Strong mechanical aptitude and a genuine interest in industrial equipment and technical applications. Positive attitude, strong work ethic, and a collaborative leadership style. Proven ability to lead teams, prioritize work, and manage multiple jobs in a fast-paced environment. Strong troubleshooting, problem-solving, and decision-making skills. Excellent communication and interpersonal skills, with the ability to build relationships with customers, technicians, vendors, and internal teams. Highly organized with strong time management skills and a sense of urgency. Detail-oriented with a focus on quality, safety, and continuous improvement. Experience working within ISO quality systems is an asset. Unveiling Your Perks: Secure your place in our dynamic, permanent team, where long-term growth meets everyday impact. Unlock a compelling array of benefits: Competitive compensation that recognizes your worth. A flexible health, drug, and dental plan tailored to your well-being. An employer-matching retirement savings plan for your financial security. Additional life and disability insurance options for peace of mind. Confidential access to an Employee Family Assistance Program (EAP) that supports your holistic welfare. An enriched vacation entitlement schedule for a balanced life. Participate in our physical fitness reimbursement program, championing your vitality.

The Shop Supervisor will lead the Service Department by coordinating technician workloads, troubleshooting mechanical and electrical issues, and ensuring repairs meet quality and safety standards. They will also act as a primary point of contact for customers and manage shop operations to maximize efficiency.

Candidates must have at least 5 years of experience in a supervisory or lead-hand role within an industrial or maintenance environment. A Red Seal Industrial Mechanic (Millwright) certification is considered a strong asset for this position.

• Competitive compensation • Flexible health, drug, and dental plan • Employer-matching retirement savings plan • Life and disability insurance • Employee Family Assistance Program • Enriched vacation entitlement • Physical fitness reimbursement program

• Time managementPreferred
• Quality ControlPreferred
• TroubleshootingPreferred
• Team LeadershipPreferred

Identified from the job description. Confirm important requirements above.

• Shop supervision
• Mechanical aptitude
• Industrial maintenance
• Team leadership
• Troubleshooting
• Service scheduling
• Quality control
• ISO compliance
• Customer relationship management
• Repair quotation
• Resource management
• Safety management
• Technical problem solving
• Time management
• Operational performance improvement
• Industrial Equipment
• Operational Performance Management
• Customer Empowerment
• Industrial Distribution
• Expectation Management
• Positivity
• Resilience
• Strong Work Ethic
• Decision Making
• Communication
• Continuous Improvement Process
• Employee Assistance Programs
• Physical Fitness
• Leadership
• Innovation
• Interpersonal Communications
• Job Costing
• Mechanical Aptitude
• Time Management
• Technical Services
• Troubleshooting (Problem Solving)
• Team Oriented
• Coordinating
• Scope Management
• Detail Oriented

• Management & Leadership
• Trades
• Manufacturing
• Engineering
• Customer Service & Support
• Shop Supervisor
• Retail Store Supervisor
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

Minimum education

Professional degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week