Social Service Worker

Job summary

The Social Service Worker provides emotional, social, and practical support to residents and their families while acting as a liaison between the interdisciplinary team and community resources. They are responsible for coordinating care conferences, leading the ethics committee, and ensuring compliance with the Long-Term Care Homes Act.

Job details

Home: Regency Place Long Term Care Home and Hope Street Long Term Care Location: Port Hope, Ontario Position: Social Worker (SW) Salary Range: $29.00 per hour and $32.00 per hour Status: Permanent full-time, Vacancy Join our Team! Southbridge Care Homes provides exceptional acquisition, management, and redevelopment services for long-term care homes and retirement communities across Ontario. Our mission is to maintain a best-in-class portfolio that consistently delivers excellence in care and services while ensuring economic sustainability. Job Purpose: The Social Services Worker provides emotional, social, and practical support to residents and their families within the long-term care home. This role promotes resident well-being, dignity, and independence by addressing psychosocial needs, supporting transitions, and acting as a liaison between residents, families, staff, and community resources. The Social Worker ensures compliance with applicable legislation and professional standards while fostering a caring, resident-centred environment. This role is supporting two homes 5 days biweekly at each home. Reporting to: Executive Director Key Responsibilities: Coordinate, plan, and participate in annual and new admission interdisciplinary care conferences. Develop and deliver social work services and programs to support the psychosocial needs of residents and their families/advocates. Provide counseling, advocacy, and emotional support to residents and families as needed. Provide palliative and end-of-life care support to residents and families. Identify and respond to concerns of potential financial or emotional abuse, collaborating with the interdisciplinary team to address issues. Lead the home’s ethics committee and provide consultation to staff on ethical dilemmas, working together to resolve concerns. Participate in committees related to resident care and overall facility operations as required. Collaborate with the interdisciplinary team to plan and coordinate resident-centered care. Provide education and consultation on social work topics through staff orientation, ongoing training, and seminars for staff, residents, and families. Maintain accurate and confidential documentation in compliance with the Long-Term Care Homes Act, professional standards, and organizational policies. Connect residents and families with appropriate community services, government programs, and advocacy organizations. Knowledge and Skills Required: Bachelor/Masters of Social Work (BSW/MSW) or Social Service Worker (SSW) Current registration and in good standing with the Ontario College of Social Workers or Social Service Workers (or provincial equivalent). Experience in long-term care, healthcare, or gerontology preferred. Knowledge of the Fixing Long-Term Care Act, Residents’ Bill of Rights, and related regulations. Strong interpersonal and communication skills with a compassionate, resident-centered approach. Ability to manage sensitive situations with empathy and professionalism. Strong organizational and documentation skills. Ability to work effectively as part of an interdisciplinary team. Knowledge of community resources, healthcare systems, and support services for seniors. Accountability & legislative compliance This role is accountable for ensuring the home’s nursing and personal care programs comply with the Fixing Long-Term Care Act, 2021 and the General Regulation (O. Reg. 246/22), including cooperating with inspectors, participating in mandatory reporting and supporting resident rights and family council processes. The Director of Care must ensure that staffing, care-planning and clinical programs align with the Act’s requirements. We would like to thank all applicants for your interest in working as part of our team! Only those applicants selected to move forward in the recruitment process will be contacted. Southbridge welcomes those applicants with disability related needs and those whom a need for accommodation in the recruitment process. Please provide notice of your need for accommodation to the hiring manager upon scheduling of an interview. At Southbridge, we care about your privacy and strive to protect Applicant Data throughout the recruitment process. To that end, information that we gather from applicants via job postings, is used solely for the purposes of recruiting and hiring.

What you’ll do

The Social Service Worker provides emotional, social, and practical support to residents and their families while acting as a liaison between the interdisciplinary team and community resources. They are responsible for coordinating care conferences, leading the ethics committee, and ensuring compliance with the Long-Term Care Homes Act.

Requirements

Candidates must hold a Bachelor or Master of Social Work or a Social Service Worker diploma and maintain current registration with the Ontario College of Social Workers or Social Service Workers. Experience in long-term care, healthcare, or gerontology is preferred, along with knowledge of relevant provincial legislation.

Listed skills

• case management · Preferred
• interdisciplinary collaboration · Preferred
• Documentation · Preferred
• crisis intervention · Preferred
• Regulatory Compliance · Preferred
• Communication Skills · Preferred
• community resource coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Social work
• Gerontology
• Case management
• Counseling
• Advocacy
• Interdisciplinary collaboration
• Documentation
• Crisis intervention
• Ethics committee leadership
• Palliative care support
• Regulatory compliance
• Resident-centered care
• Communication skills
• Community resource coordination
• Communication
• Management
• Support Services
• Ethical Standards And Conduct
• Accountability
• Professionalism
• Integrated Care
• Personal Care
• Compassion
• Empathy
• Scheduling
• Long-Term Care
• Social Work
• Facility Operations
• Care Planning
• Palliative Care
• End-of-Life Care

Job areas

• Social Services
• Healthcare
• Administrative
• Social Service Worker
• Family / School / General Social Worker
• Social Work and Counselling Professionals
• Child, Family, and School Social Workers

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