Professional, PT

Job summary

The role involves managing daily email and phone communications to support internal and external customer needs while assisting the analyst with root cause analysis and credit risk management. Responsibilities also include generating reports, monitoring invoice portal status, and serving as a backup for the AR analyst team.

Job details

No high school diploma or equivalent? No problem! Southwire encourages you to apply even if you do not have a high school diploma or equivalent. Our Pathway to Success program will help you attain your high school equivalency while working full-time as you pursue your career in manufacturing. Work full time and join our Pathway to Success program to earn your GED. Apply today! A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what’s possible? Location: Remote Shift: Day Shift JOB DESCRIPTION Task and Responsibilities: • Maintain and update product marketing data across PIM, DAM, Southwire.com, Customer Hub, and other connected systems. • Support product launch readiness by ensuring required attributes, descriptions, images, documents, and collateral are complete and accurate before products are published or syndicated. • Assist with customer and distributor data requests, including product content syndication, digital asset linking, and data enrichment needs. • Perform routine data quality checks to identify gaps, inconsistencies, duplicates, outdated content, and opportunities for standardization. • Help document and maintain product data standards, workflows, and process guidance for internal Marketing, Product Management, Sales, and related teams. • Coordinate updates to product pages, digital collateral, and marketing assets as new or revised content becomes available. • Support the organization and tagging of digital assets within DAM systems, including images, files, logos, documents, and other product-related media. Requirements: • High school diploma or equivalent required. • Currently pursuing or recently completed a Bachelor’s or Master’s degree in Marketing, Business, Management Information Systems, Data Analytics, Information Systems, Communications, or a related field preferred. • Ability to work part-time hours consistently, between 20-30 hours per week. • Strong attention to detail and commitment to data accuracy. • Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams. • Strong written and verbal communication skills. • Ability to learn new systems, follow documented processes, and work independently while collaborating within a team environment. Preferred Skills and Experience: • Familiarity with product information management, digital asset management, data repositories, or commercial product data concepts. • Experience or coursework related to data governance, data analysis, digital marketing, eCommerce, content management, or information systems. • Working knowledge of tools such as Salsify, IDEA Connector, SAP, SAP Hybris / Commerce Cloud, OpenText, SmartEquip, Customer Hub, CRM systems, BI tools, or similar platforms. • Comfort working with spreadsheets, structured data, product attributes, naming conventions, taxonomy, and metadata. • Interest in marketing technology, digital transformation, eCommerce, customer experience, and process improvement. Benefits We Offer: * 401k with Matching & Pension Plan (Eligible for Pension after 1,000 Hours Worked) * Family and Individual Insurance Packages (Health, Life, Dental, and Vision) * Paid Time Off & Paid Holidays * Long & Short-Term Disability * Supplemental Insurance Plans * Employee Assistance Program * Employee Referral Program * Tuition Reimbursement Programs * Advancement & Professional Growth opportunities * Parental Leave * & More Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

What you’ll do

The role involves managing daily email and phone communications to support internal and external customer needs while assisting the analyst with root cause analysis and credit risk management. Responsibilities also include generating reports, monitoring invoice portal status, and serving as a backup for the AR analyst team.

Requirements

A high school diploma is required, though an associate or bachelor's degree is preferred. Candidates should possess strong communication skills, proficiency in Microsoft Office and SAP, and previous experience in credit and collections.

Benefits

• 401k with matching
• Pension plan
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Long-term disability
• Short-term disability
• Supplemental insurance plans
• Employee assistance program
• Employee referral program
• Tuition reimbursement
• Parental leave

Listed skills

• Communication · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• SAP · Preferred
• Critical Thinking · Preferred
• Root Cause Analysis · Preferred
• Reporting · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Interpersonal skills
• Microsoft Excel
• Microsoft Word
• SAP
• Reconciliation
• Critical thinking
• Credit and collections
• Root cause analysis
• Reporting
• Credit risk management
• Customer service
• Hand Tools
• Time Off Management
• Resilience
• Credit Risk Management
• Planning
• Management
• Computer Literacy
• Critical Thinking
• Electronic Components
• Employee Assistance Programs
• Leadership
• Innovation
• Interpersonal Communications
• Invoicing
• Referral Marketing
• SAP Applications
• Root Cause Analysis
• Collections

Job areas

• Finance & Accounting
• Manufacturing
• Customer Service & Support
• Administrative
• Professional
• Collections Analyst
• Debt Collectors and Related Workers
• Bill and Account Collectors

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