Office Manager

Job summary

Lead and develop a small office team while managing day-to-day operations, clinic diaries, and scheduling. Work closely with Directors to improve business efficiency and ensure high standards of compassionate customer service.

Job details

Office Manager – Specsavers Home Visits Location: Brentwood, Essex Salary: £30,000–£35,000 depending on experience Hours: Monday to Friday, 9:00am–5:30pm Looking for more than just another management job? At Specsavers Home Visits, we provide essential eye care to people who are unable to visit a traditional store — often supporting elderly, vulnerable or housebound customers in their own homes and care settings. We’re looking for an experienced and highly organised Office Manager to lead our office team and help us continue delivering an outstanding service across Essex. This is a busy, varied role where you’ll have real responsibility, work closely with the Directors and have the opportunity to influence how the business operates and grows. What You’ll Be Doing Lead, motivate and develop the office team of 3 people Manage day-to-day office operations, clinic diaries and scheduling Coach colleagues and carry out regular 1-2-1s and performance reviews Ensure customers receive an excellent, compassionate service Manage workloads, priorities and changing situations effectively Use KPIs and business information to improve performance and efficiency Handle customer queries and complaints Maintain high standards of administration and compliance Work with the Directors to identify improvements and growth opportunities What We’re Looking For Optical experience is not essential — we can train you in domiciliary eyecare. What matters most is that you are a strong people manager who can lead a busy team, make confident decisions and keep things moving when priorities change You’ll ideally have: Proven management, Supervisory or team leadership experience Strong organisational and problem-solving skills Experience managing performance and working with KPIs Excellent communication and customer service skills Confidence handling difficult or sensitive situations A proactive approach and a genuine desire to improve how things are done Most importantly, we’re looking for someone who cares about people and wants their work to make a genuine difference. What’s On Offer £30,000–£35,000 depending on experience Performance-related bonus Monday to Friday working 9:00am–5:30pm hours Bank Holidays off Holiday entitlement Birthday day off Pension Travel expenses where applicable Specsavers Perks WeCare support Access to Headspace Full training and ongoing development Why join us? There are plenty of Office Manager roles out there, but this one has a real purpose behind it. Everything your team does helps our clinicians reach people who may otherwise struggle to access essential eye care. If you’re a confident manager who enjoys developing people, solving problems and improving how a business operates, we’d love to hear from you. Apply today and help us make a difference.

What you’ll do

Lead and develop a small office team while managing day-to-day operations, clinic diaries, and scheduling. Work closely with Directors to improve business efficiency and ensure high standards of compassionate customer service.

Requirements

Proven experience in management or team leadership with strong organizational and problem-solving skills. Ability to manage performance via KPIs and handle sensitive customer situations confidently.

Benefits

• Performance-related bonus • Bank Holidays off • Holiday entitlement • Birthday day off • Pension • Travel expenses • WeCare support • Access to Headspace • Full training and ongoing development

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Compliance · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• People Management
• Office Operations
• Scheduling
• Performance Management
• KPI Analysis
• Customer Service
• Problem Solving
• Communication
• Administration
• Compliance
• Team Leadership
• Conflict Resolution

Job areas

• Management & Leadership
• Administrative
• Healthcare
• Customer Service & Support
• Retail