Client Segment Strategy & Execution

Job Title: Senior Manager, Client Segment Strategy & Execution Location: Toronto, ON Duration: 12 months (until August 31, 2027, with potential extension or full-time conversion) Schedule: (Hybrid – 3 days/week: Tuesday, Thursday, and every other Friday) Job description: We are seeking a strategic, results-driven Senior Manager, Client Segments Strategy & Execution to lead growth, engagement, and client experience strategies across two priority client segments, including the Canadian Defence Community (CDC). As the enterprise lead for assigned segments, this role is responsible for developing and executing segment strategies that drive acquisition, deepen client relationships, and accelerate business growth. Leveraging client insights, strategic partnerships, and cross-functional collaboration, the Senior Manager will shape differentiated value propositions and client experiences while leading initiatives that deliver measurable client and business outcomes. Key Responsibilities Segment Strategy & Business Growth Own the strategic roadmap and growth plan for assigned client segments, driving acquisition, engagement, retention, share of wallet, and overall business performance. Serve as the enterprise SME for assigned segments, leveraging client, market, and competitive insights to shape differentiated value propositions, experiences, and long-term growth strategies. Client Insights & Experience Leadership Champion a client-centric strategy by leveraging client, market, and performance insights to identify opportunities, inform investment decisions, and drive segment growth. Lead the design and delivery of differentiated client experiences, partnering across the enterprise to improve satisfaction, loyalty, and financial outcomes. Program Leadership & Execution Excellence Lead the development and execution of complex segment initiatives, ensuring alignment with strategic priorities, business objectives, and client outcomes. Drive delivery excellence through effective governance, cross-functional leadership, risk management, and continuous performance improvement. Performance Management & Strategic Analytics Own segment performance management, leveraging analytics and key business metrics to assess results, optimize investments, and inform strategic decisions. Deliver actionable insights, executive reporting, and business cases that translate complex data into clear recommendations and measurable outcomes. Strategic Partnership & Enterprise Influence Develop and execute strategic partnership initiatives that advance business objectives, strengthen segment presence, and create mutual value. Build and manage senior relationships with external partners and internal stakeholders, influencing alignment, investment, and support for strategic priorities. Financial & Investment Management Own and manage segment budgets, investments, and resource allocation to maximize client, business, and partnership value. Develop business cases, monitor financial performance, and optimize spending to support growth objectives and return on investment. Qualifications 8-10+ years of experience in client strategy, segment management, partnerships, business development, marketing, or a related field. Proven track record of developing and executing growth strategies that deliver measurable business outcomes. Experience leading strategic partnerships and influencing senior stakeholders across complex organizational environments. Strong strategic, analytical, and financial acumen, with the ability to translate insights into investment decisions and business plans. Demonstrated success leading large-scale, cross-functional initiatives and driving alignment through influence. Exceptional communication, presentation, stakeholder management, and program execution skills.

Lead growth, engagement, and client experience strategies for priority segments, including the Canadian Defence Community. Develop strategic roadmaps and manage financial investments to drive acquisition and deepen client relationships.

Requires 8-10+ years of experience in client strategy, segment management, or business development. Candidates must demonstrate a track record of executing growth strategies and influencing senior stakeholders in complex environments.

Identified from the job description. Confirm important requirements above.

• Client Segment Strategy
• Business Development
• Strategic Partnerships
• Growth Strategy
• Client Experience Design
• Performance Management
• Strategic Analytics
• Financial Acumen
• Stakeholder Management
• Program Execution
• Investment Management
• Cross-functional Leadership
• Value Proposition Development
• Market Insights
• Risk Management
• Executive Reporting

• Management & Leadership
• Finance & Accounting
• Marketing
• Consulting
• Data & Analytics

Minimum experience

10+ years

Apply by

Sep 5, 2026

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Seniority

Mid-Senior level

Application method

Direct apply is available