Client Services Coordinator, Contract

Job summary

The Client Services Coordinator collaborates with community healthcare staff to schedule and coordinate services while acting as a primary point of contact for clients and partners. They are responsible for managing client data, responding to inquiries, and providing administrative support to the nursing and personal support worker programs.

Job details

Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! We are hiring a full time contract Client Services Coordinator to work at our Mississauga office to provide exemplary service and support to our internal and external clients. Full Time shifts available (weekend rotation required). This is a minimum 12 month contract with possibility of extension or permanency. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals. Job Description Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services Liaises with clients, staff, and community partners Acts as a problem solver for clients and responds to inquiries from HCCSS and employees Reports client and staff concerns to Home Support Supervisor Liaises with the HCCSS representatives regarding client care Collects and entrees all pertinent client data into the computer system Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program Qualifications Minimum 2 years office experience with high school diploma or equivalent Medical Office Admin Certificate Excellent customer service and communication skills in English (additional languages an asset) Proficiency in Microsoft Office and ability to learn new software quickly Experience in healthcare industry preferred but not required This is a fully in office role Additional Information Minimum of 2 years working in an office setting Must be able to work weekends on rotation Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset) Ability to multitask and prioritize High school diploma or equivalent Excellent English written and verbal communication skills (Additional language skills considered an asset) Excellent customer service and organizational skills Proficient in Word, Outlook and ability to learn proprietary software Medical terminology knowledge an asset but not required This position is a current vacancy Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour. We thank all applicants, however, only those individuals selected for interviews will be contacted. In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process. If you require accommodation because of disability through the recruitment process, please contact Human Resources at ([email protected]) for assistance. Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization. Compensation: CAD 45000 - CAD 47000 - yearly

What you’ll do

The Client Services Coordinator collaborates with community healthcare staff to schedule and coordinate services while acting as a primary point of contact for clients and partners. They are responsible for managing client data, responding to inquiries, and providing administrative support to the nursing and personal support worker programs.

Requirements

Candidates must have a minimum of 2 years of office experience, a high school diploma or equivalent, and proficiency in Microsoft Office. A Medical Office Admin Certificate and knowledge of medical terminology are considered assets for this role.

Benefits

• Competitive wages
• RRSP matching
• Benefits
• Paid sick days

Listed skills

• Customer service · Preferred
• Communication Skills · Preferred
• scheduling · Preferred
• Data entry · Preferred
• Administrative Support · Preferred
• Microsoft Office · Preferred
• Problem solving · Preferred
• Multitasking · Preferred
• Microsoft Outlook · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Scheduling
• Data entry
• Administrative support
• Microsoft Office
• Problem solving
• Multitasking
• Medical terminology
• Outlook
• Word
• Healthcare Industry Knowledge
• Organizational Skills
• Administrative Functions
• Customer Service
• Client Services
• Communication
• English Language
• Leadership
• Growth Strategies
• Innovation
• Problem Solving
• Medical Terminology
• Microsoft Outlook
• Proprietary Software
• Verbal Communication Skills
• Coordinating
• Prioritization

Job areas

• Administrative
• Customer Service & Support
• Healthcare
• Client Service Coordinator
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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