Sales Representative - Graphics

Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment. We’re based in Vaughan, Ontario, with 13 regional locations that include custom manufacturing facilities in Edmonton, Toronto and Winnipeg, as well as cash and carry locations, product showrooms and equipment demo sites. We are currently looking for a full-time Sales Representative, Graphics, reporting to the Sales Manager, Sign and Display, Western and Central Canada. Your Challenge Under the supervision of the Sales Manager, Graphic Systems Group, Western and Central Canada, the duties and responsibilities of the Sales Representative include, but are not limited to, the following: * Conduct proactive outbound sales calls, focusing on lead generation, customer engagement, account growth, and driving revenue opportunities; * Tele-market with respect to lead/sales generation and development, including identifying new prospects and re-engaging existing customers; * Receive customer orders and inquiries by telephone, fax, or email and process orders in a professional and courteous manner; * Receive, process, and adjust orders, and assist customers as required with the online GOSpicers site; * Provide the highest level of service to customers, including product information, product substitutions, and recommendations to optimize purchasing efficiency; * Receive customer complaints, research issues, and initiate corrective action to resolve problems; * Keep Sales Consultants apprised of activities concerning established customers and communicate information on new customer concerns; * Liaise with the Pricing Coordinator to ensure customer contracts are accurate and updated on a timely basis; * Identify opportunities for mill support and margin improvement; * Other duties as assigned. Qualifications * Completion of a bachelor’s degree or diploma in a related field considered an asset; * Experience in the professional sales industry; * An excellent understanding of the printing industry; * Strong communication skills (both oral and written); * Proficient in using MS Office; * Excellent attention to details; * Self-directed and self-motivated; * Ability to manage multiple projects and priorities; * Ability to do cold calling on customers (outbound sales calls); and * Ability to interact with walk-in customers. Working Conditions * Able to work on a computer for numerous hours which may result in strain on wrists, eyes, back, etc.; * Ability to work in a busy, open area office; * May have to spend long hours in concentration which requires attention to detail and high levels of accuracy; * This position faces a number of deadlines which may cause significant stress; and * Work may require occasional weekend and/or evening work. Spicers Canada ULC is an equal opportunity employer and welcomes all interested parties. Spicers Canada is able to offer accommodations to potential candidates and new employees during the recruitment and selection process and encourages individuals who may require accommodations to contact Human Resources.

The Sales Representative is responsible for conducting proactive outbound sales calls, generating leads, and managing customer accounts to drive revenue. They also handle customer inquiries, process orders, and resolve complaints while maintaining high service standards.

Candidates should have experience in the professional sales industry and a strong understanding of the printing industry. Proficiency in MS Office and the ability to perform cold calling and manage multiple priorities are essential.

• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred

Identified from the job description. Confirm important requirements above.

• Outbound sales
• Lead generation
• Customer engagement
• Account growth
• Tele-marketing
• Order processing
• Printing industry knowledge
• Communication skills
• MS Office
• Attention to detail
• Cold calling
• Customer service
• Problem solving
• Pricing coordination
• Sales Prospecting
• Self-Discipline
• Self-Motivation
• Research
• Cold Calling
• Communication
• Customer Engagement
• Sales
• Packaging And Labeling
• Lead Generation
• Phone Sales
• Purchasing
• Sales Management
• Account Growth
• Detail Oriented

• Sales
• Customer Service & Support
• Manufacturing
• Administrative
• Sales Representative
• Sales Representative (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week