We are an inspiration and education-driven crafts company in the North American market. Bernat, Red Heart, Caron, Coats & Clark and Yarnspirations are our key brands, supporting brick and mortar and e-commerce sales channels. In 1952, Spinrite as it is known today was formed by our founder, David Hay. Over the years, we have grown significantly through organic and acquisition-based growth. Today, we are the largest marketer of craft yarns and consumer sewing thread in North America. Our core values are: 1. Creativity 2. Ownership 3. Teamwork 4. Integrity 5. Partnership 6. Make An Impact
Remote · Ontario, Canada, United States
The Consumer Care Expert manages consumer inquiries across multiple channels, including phone, email, and social media, to provide support and resolve issues. They also document interactions in Salesforce, diagnose product concerns, and provide expert guidance on knitting and crochet patterns.
