Department Sales Manager, Apparel

Job summary

The Department Manager is responsible for creating a compelling visual presentation of apparel and ensuring efficient merchandise flow from the stockroom to the sales floor. They also lead the sales team to deliver exceptional customer service, manage daily operations, and achieve sales performance goals.

Job details

Golf Town is a proudly Canadian golf superstore. From drivers and irons to apparel, footwear, and accessories, we offer the best gear and custom fitting services to help golfers play their best since 1999. As part of Sporting Life Group, alongside Sporting Life and Team Town, we are dedicated to sharing our passion and growing the game. Why Work Here? Play a significant role in our mighty team, which shares a passion for the game of golf. Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you. Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family. PGA of Canada annual dues reimbursement. Players Package program with upgraded shafts & a clothing package. Vendor Pro Deals and expert product training to fuel your knowledge and performance. A salary range of $45,000-$50,000 (dependent on experience), bonus, and opportunities to grow your career in the sports lifestyle. What You’ll Do; As Golf Town’s Department Manager of Fashion Apparel, you will be responsible for telling a “fashion story of golf” through visually appealing product presentation and ensuring timely merchandise flow from the stockroom to the floor. You are accountable for ensuring an exceptional customer experience, for up-to-date staff training and for day operations. We believe in driving sales through a visual experience backed up by the friendliest and knowledgeable service advisors and managers. Lead and support the sales floor to deliver an exceptional customer experience, drive sales performance, and act as Manager on Duty (MOD) when required. Schedule, coach, and motivate team members to ensure optimal staffing levels, strong customer service, product knowledge, and achievement of sales goals. Handle customer concerns professionally and proactively, ensuring timely resolution and continuous improvement of service standards. Execute merchandising, visual presentation, pricing, promotional, and inventory standards to maximize sales opportunities and maintain brand consistency. Monitor stock levels, coordinate inventory flow between the stockroom and sales floor, and communicate product, inventory, and staffing needs to management. Support associate training, performance development, and ongoing compliance with company policies, procedures, and sales training programs. Lead team communications through daily huddles and participate in store management meetings to align on priorities and performance objectives. Ensure compliance with all operational, safety, loss prevention, and cash handling procedures while maintaining a clean, organized, and customer-ready store environment. What You'll Bring; 1-3 years of experience in a Fashion retail environment or equivalent relevant experience 1-3 years of clothing/ apparel merchandising is required Previous management experience would be an asset Affinity for luxury sport apparel and an interest in golf Strong communication skills and sound judgment Prior clothing merchandising and stock planning responsibility required. Ability to execute company standards successfully. Exceptional interpersonal skills with an ability to adapt to meet a wide range of customer needs. Creative, innovative, energetic, and enthusiastic #GTSK

What you’ll do

The Department Manager is responsible for creating a compelling visual presentation of apparel and ensuring efficient merchandise flow from the stockroom to the sales floor. They also lead the sales team to deliver exceptional customer service, manage daily operations, and achieve sales performance goals.

Requirements

Candidates must have 1-3 years of experience in fashion retail and clothing merchandising. Strong interpersonal skills, sound judgment, and the ability to execute company visual and operational standards are required.

Benefits

• Health coverage • Dental coverage • Vision coverage • Employee discounts • PGA of Canada annual dues reimbursement • Players Package program • Vendor Pro Deals • Product training • Bonus

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Cash handling · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail management
• Apparel merchandising
• Visual merchandising
• Sales leadership
• Customer service
• Inventory management
• Staff training
• Team motivation
• Stock planning
• Communication skills
• Loss prevention
• Cash handling
• Operational compliance
• Product knowledge
• Product Knowledge
• Cash Handling
• Energetic
• Team Motivation
• Fashion Retail
• Service Standards
• Planning
• Management
• Customer Service
• Communication
• Continuous Improvement Process
• Sales
• Innovation
• Interpersonal Communications
• Loss Prevention
• Merchandising
• Operations
• Sales Training
• Visual Merchandising
• Enthusiasm

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Sports & Recreation
• Apparel Department Manager
• Department Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers