ServiceNow Consultant

Job summary

Define and govern end-to-end ServiceNow HRSD and Employee Center architecture, including integration strategy, technical standards, design reviews, and guidance on complex capabilities. Deliver enterprise integrations and HR automation, improve Employee Center experiences, and support testing, Agile delivery, cutover, go-live, and knowledge transfer.

Job details

Role: ServiceNow HRSD / Employee Center Technical Architect Location: EST (Remote) Duration: 12+ MOnths Key Skills: ServiceNow HRSD & Employee Center architecture expertise Integration design (API-led, real-time orchestration) Enterprise architecture, performance, scalability Strong knowledge of HR systems (SuccessFactors preferred) Key Deliverables End-to-end solution architecture & design blueprint Integration architecture across enterprise systems Technical standards, patterns, and governance Design reviews and approvals for all build components Guidance on complex capabilities (task aggregation, VA, workflows) Scope of Work Define architecture, integration strategy, enforce standards, guide design decisions, ensure scalability & performance Deliver Action Item Aggregation across SuccessFactors, CSOD, Concur Enable Enterprise Integrations (real-time / near real-time) Implement HR Workflow Automation Configure Virtual Agent + Teams integration Enhance Employee Center UX & navigation Support SIT, UAT, regression testing, and defect resolution Participate in Agile delivery (sprints, workshops, design sessions) Support cutover, go-live, and knowledge transfer

What you’ll do

Define and govern end-to-end ServiceNow HRSD and Employee Center architecture, including integration strategy, technical standards, design reviews, and guidance on complex capabilities. Deliver enterprise integrations and HR automation, improve Employee Center experiences, and support testing, Agile delivery, cutover, go-live, and knowledge transfer.

Requirements

The role calls for strong ServiceNow HRSD and Employee Center architecture expertise, integration design experience, and knowledge of enterprise architecture, performance, and scalability. Knowledge of HR systems is required, with SuccessFactors preferred; no education requirement is stated.

Listed skills

• Technical · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Teams · Preferred
• Integrations · Preferred
• Agile · Preferred
• Time · Preferred
• Integration · Preferred
• Workflow Automation · Preferred
• Consultant · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• ServiceNow HRSD
• Employee Center Architecture
• Integration Design
• API-Led Integration
• Real-Time Orchestration
• Enterprise Architecture
• Performance and Scalability
• SuccessFactors
• Action Item Aggregation
• HR Workflow Automation
• Virtual Agent
• Microsoft Teams Integration
• Employee Center UX
• Agile Delivery
• SIT and UAT

Job areas

• Technology
• Software
• Human Resources
• Consulting

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