Practice Lead, Clinic Operations

Job summary

The Practice Lead provides operational leadership and coordination for the Medical Office Administration team at the clinic. They act as a liaison between clinical and administrative staff to ensure efficient workflows, quality improvement, and culturally safe service delivery.

Job details

PERMANENT FULL-TIME POSITION IN NORTH VANCOUVER CLOSES: Open Until Filled BE PART OF SOMETHING MEANINGFUL Are you an experienced medical office professional with a passion for leadership, cultural safety, and community-centred healthcare? Squamish Nation is seeking a Practice Lead, Clinic Operations to join the Yúustway Health & Wellness team. Reporting to the Manager, Primary Care, the Practice Lead provides day-to-day operational leadership and coordination for the Medical Office Administration (MOA) team at Kal'númet Primary Care Clinic. This role serves as a key liaison between clinical and administrative teams, supporting efficient clinic operations, continuity of care, quality improvement, and culturally safe service delivery for Squamish Nation Members. This is an exciting opportunity for a collaborative and experienced healthcare administrator who is committed to excellence in patient care, operational leadership, and advancing culturally responsive healthcare within an Indigenous community. WHAT YOU’LL DO * Provide day-to-day leadership, mentorship, and operational guidance to the Medical Office Administration team. * Act as the first point of contact for workflow challenges, scheduling needs, and operational questions. * Support onboarding and orientation of new MOA staff, including clinic workflows, EMR systems, and cultural safety practices. * Coordinate clinic workflows and identify opportunities to improve administrative efficiency and service delivery. * Review patient panel reports and support providers with care planning and panel management activities. * Coordinate patient appointments, referrals, external consultations, and follow-up activities. * Ensure accurate entry and maintenance of patient information and medical records within the EMR system. * Support physician and nurse practitioner reporting, invoicing, and administrative processes. * Monitor documentation accuracy, confidentiality standards, and compliance with privacy legislation and organizational policies. * Lead and support quality improvement initiatives, audits, and operational reviews to enhance clinic performance. * Foster a welcoming, culturally safe, and trauma-informed environment for patients, families, and community members. * Coordinate clinic supplies, equipment, communications, and other operational support activities to ensure smooth daily operations. WHAT WE’RE LOOKING FOR * Medical Office Assistant (MOA) certificate or diploma, or a related field from a recognized post-secondary institution. * Additional education in leadership, health administration, Indigenous cultural safety, or trauma-informed practice is considered an asset. * Minimum 4 years of related experience with a diploma, or 6 years with a certificate, in a medical office environment. * Minimum 1 year of experience in a lead, senior, or coordination role, either formally or informally. * Experience in a family practice, primary care, or community healthcare setting is preferred. * Proficiency with EMR systems (such as OSCAR), Microsoft Office 365 applications, and large-scale database systems. * Experience working within or alongside a First Nations community or organization is required. * Strong leadership skills with the ability to build trust, provide mentorship, and foster collaboration. * Demonstrated commitment to Indigenous cultural safety, humility, and trauma-informed practices. * Excellent communication, organizational, problem-solving, and relationship-building skills. * Exceptional attention to detail, sound judgment, and the ability to maintain confidentiality. * Knowledge and understanding of Skwxwú7mesh Úxwumixw history, culture, customs, land, and People is preferred. WHY WORK WITH US * Impactful Work – Be part of a team dedicated to serving the community through Na estétx̱ w sḵwálwen cht (Trust), Na estitkw sḵwálwen cht (Security), Na esḵw’úḵw’ulh sḵwálwen cht (Purpose) and Na eslhílhkw’is sḵwálwen cht (Belonging) * Professional Growth – We invest in our people with training, mentorship, and career development * Sḵwx̱wú7mesh Úxwumixw Values – Be part of an organization that values Úxwumixw (community/peoples), snew̓íyelh (guiding through teachings), wenáxws (respect) and inclusivity. As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources – our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we foster an environment that values diversity through the respect and appreciation of each person for their individual attributes. Salary: $57,990 - $81,186 Candidates are typically offered compensation between the beginning to the midpoint of the range. We [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=231d694d-cd50-4fb7-82a6-dd0773e68b38&ccId=9200976969580_2&lang=en_CA&selectedMenuKey=CareerCenter&jobId=525291]are committed to providing a fair and equitable package that reflects the value an individual brings to the organization. Benefits: We offer extended medical and dental, pension matching, supplementary savings, and a professional development budget. Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose

What you’ll do

The Practice Lead provides operational leadership and coordination for the Medical Office Administration team at the clinic. They act as a liaison between clinical and administrative staff to ensure efficient workflows, quality improvement, and culturally safe service delivery.

Requirements

Candidates must hold a Medical Office Assistant certificate or diploma and have at least 4 to 6 years of relevant experience in a medical office environment. Experience in a lead or coordination role and familiarity with Indigenous cultural safety practices are required.

Benefits

• Extended medical • Dental • Pension matching • Supplementary savings • Professional development budget

Listed skills

• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operational leadership
• Medical office administration
• Cultural safety
• Trauma-informed practice
• EMR systems
• Clinic workflow coordination
• Mentorship
• Quality improvement
• Patient panel management
• Privacy compliance
• Communication
• Organizational skills
• Problem-solving
• Relationship-building
• Documentation accuracy
• Administrative efficiency
• Microsoft 365
• Office Administration
• Database Systems
• Workflow Management
• Cultural Responsiveness
• Quality Improvement
• Auditing
• Management
• Care Planning
• Medical Records
• Confidentiality
• Cultural Safety
• Electronic Medical Record
• Family Medicine
• Leadership
• Humility
• Invoicing
• Problem Solving
• Medical Office Procedures
• Operations
• Primary Care
• Relationship Building
• System Support
• Scheduling
• Coordinating
• Trauma Care
• Enthusiasm
• Detail Oriented

Job areas

• Healthcare
• Management & Leadership
• Administrative
• Social Services
• Government & Public Sector
• Practice Leader
• Medical Office Manager
• Health Service Managers
• First-Line Supervisors of Office and Administrative Support Workers