Trade Flow Support - Trading Infrastructure Support

Job summary

The Trading Infrastructure Support Engineer will provide monitoring and L1/L2 support across all services, quickly reacting to outages to maintain high availability. The role involves intensive interaction with the trading community, external vendors, and internal teams to ensure seamless operations.

Job details

Position Overview: The Trading Infrastructure Support Engineer will be part of a highly talented team of support engineers responsible for ensuring high availability of Squarepoint’s mission critical services such Infrastructure as a Service (IaaS), Build & Deploy, Research and Trading. The candidate will be responsible for providing L1/L2 support across all services globally distributed across APAC, EMEA and AMER regions. * Provide monitoring and L1/L2 support across all services and quickly react to any outages to maintain a highly available environment * Quickly identify, analyze and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages * Intensive interaction with trading community, external vendors, development and infrastructure teams * Oversee automated processes, scheduled jobs and regular reports * Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc. * Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation, collaboration with internal and external teams. Required Qualifications: * 4+ years of support experience a must * Experience in Linux/Unix administration (RHEL/CentOS/OEL preferred) * Proficiency in Python, Bash scripting * Good working knowledge of storage and different storage protocols (nfs gpfs a plus) * Experience with Infrastructure automation (Chef, Puppet or Ansible) * Experience with Kafka or like messaging buses * Experience with CICD tooling * Experience with Monitoring infrastructure (ELK and Prometheus preferred) * Database administration experience (MySql or PosgreSql preferred) * Experience in container software administration (Docker, Podman, Kubernetes, GKE or Helm preferred) * Working knowledge with TCP/IP, multicast, tcpdump, clocking (PTP, NTP) * Ability to navigate network equipment command line * Bachelor’s Degree in Computer Science, Engineering or related subject. Nice to have: * Highly organized, detailed, control oriented, enjoys solving problems and brings in a "take charge" attitude * Strong verbal/written communication skills required to support daily interaction with internal teams, external vendors and service providers * Self-motivated individual that takes initiatives and has an ownership & accountability mindset * Must show the ability to make quick decisions and establish priorities in a multi-tasking & fast-paced environment * Knowledge of ITIL is an advantage.

What you’ll do

The Trading Infrastructure Support Engineer will provide monitoring and L1/L2 support across all services, quickly reacting to outages to maintain high availability. The role involves intensive interaction with the trading community, external vendors, and internal teams to ensure seamless operations.

Requirements

Candidates must have 4+ years of support experience, particularly in Linux/Unix administration and scripting. Proficiency in various technologies such as Infrastructure automation, monitoring tools, and database administration is also required.

Listed skills

• Problem solving · Preferred
• Python · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Linux/Unix Administration
• Python
• Bash Scripting
• Storage Protocols
• Infrastructure Automation
• Kafka
• CICD Tooling
• Monitoring Infrastructure
• Database Administration
• Container Software Administration
• TCP/IP
• Network Equipment Command Line
• Problem Solving
• Communication Skills
• Self-Motivated
• ITIL Knowledge