Mobile Security Supervisor - Full-Time - Graveyard Shift

Job summary

The supervisor is responsible for overseeing mobile security staff, providing training and coaching on patrol and alarm procedures. They must coordinate site activity, respond to emergencies, and maintain high client service standards.

Job details

Join our Mobile Security Team! We are seeking an experienced, proactive, and customer-focused security professional to join our team as a Mobile Security Supervisor (Full-Time). The successful candidate will be primarily responsible for supporting and supervising field staff, ensuring operational excellence, and maintaining strong client service standards. Scarlet Security & Risk Group (SSRG) is an ISO31000, ISO9001 and ISO45001 certified company and one of Canada's leading security companies. We provide a variety of client-centric security, technology, risk management, and investigation solutions to customers across the country. Our diverse, highly qualified team members and relentless commitment to excellence create superior results for our clients. Responsibilities Supervise and support mobile security staff during assigned shifts Provide training, guidance, and ongoing coaching to new and current mobile staff regarding patrol procedures and alarm investigations Assist with alarm response and building patrols Liaise between clients and site staff in emergency situations Conduct staff follow-ups regarding performance and disciplinary matters Respond to employee emergencies, injuries, or workplace incidents and document accordingly Conduct regular patrols, dispatch, and respond to alarms at client properties Ensure operational tools, vehicles, and systems are functional; report any maintenance issues Coordinate site activity and shift coverage; lead shift briefings Provide exceptional customer service and promote a professional company image Enforce company policies and procedures as required Qualifications At least 2 years of supervisory experience At least 3 years of security experience A valid BC Security Worker Licence Valid Basic First Aid Certification (OFA Level 1 or equivalent) Class 5 Driver's Licence with a clean driving record High school diploma is required at a minimum; however, post-secondary education is preferred Excellent communication skills (including phone, email and report-writing) Strong computer skills (including use of Tracktik software) Attention to detail and ability to multitask Exceptional interpersonal skills to build and maintain positive relationships with staff and clients Strong organizing and planning skills Ability to work without close supervision Good physical fitness Reporting Structure This position reports directly to the Mobile Operations Manager. The successful candidate will be required to regularly interact with all Security Officers and Supervisors, as well as various members of SSRG Management. Company Perks Wage range: $24 - $26/hour Health & dental benefits for full-time employees Paid training and subsidies for industry accreditations Reimbursement of Security License renewal fees (for full-time employees only) Up to $1,000 in referral bonuses when your friends join the team Professional Development & Internal Career Growth Opportunities A culture of respect and mentorship Access to exclusive employee discounts on over 5000 products & services Fitness Centre Membership (at Head Office) Ready to Apply? Upload your resume and a cover letter explaining why this role aligns with your goals. We're excited to hear from you! We understand that the ideal candidate is not defined by meeting every single criterion, but by vision, impact, and commitment to our purpose. We are actively working to eliminate systemic barriers in our employment process. If your background demonstrates the strategic capacity and leadership required to drive our mission of reducing inequality, and you are excited by this opportunity, we encourage you to apply and articulate your vision in your cover letter. At SSRG, all hiring decisions are made by qualified recruitment professionals. AI is not used to evaluate candidates or make hiring decisions. Due to a high volume of applications, only those selected to move forward in the hiring process will be contacted. Salary: $24 - $26 per hour

What you’ll do

The supervisor is responsible for overseeing mobile security staff, providing training and coaching on patrol and alarm procedures. They must coordinate site activity, respond to emergencies, and maintain high client service standards.

Requirements

Candidates must have at least 2 years of supervisory and 3 years of security experience, along with a valid BC Security Worker Licence and Class 5 Driver's Licence. A high school diploma is required, and Basic First Aid Certification is mandatory.

Benefits

• Health benefits • Dental benefits • Paid training • Subsidies for industry accreditations • Reimbursement of Security License renewal fees • Referral bonuses • Professional Development • Internal Career Growth Opportunities • Employee discounts • Fitness Centre Membership

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff Supervision
• Alarm Investigation
• Patrol Procedures
• Customer Service
• Report Writing
• Tracktik Software
• Interpersonal Skills
• Organizing and Planning
• Multitasking
• Emergency Response
• Performance Management
• Dispatching

Job areas

• Security & Safety
• Management & Leadership
• Customer Service & Support