Medical Secretary, Medical Affairs

Job summary

Support physicians in the Division of Respirology with clinical and academic administrative duties, including patient scheduling, referral tracking, billing, filing, and follow-up. Maintain an organized clinical office, serve as a point of contact for patients and referring physicians, and coordinate with internal and external stakeholders while following standard procedures.

Job details

Medical Affairs St. Joseph's Hospital - London, ON Full Time Salary Range: $29.76 - $35.00 /hour An excellent opportunity exists for a dynamic, collaborative Medical Secretary in the Department of Medicine, Division of Respirology, supporting Dr. Mackenzie and Dr. Khalil. The successful candidate will support the program with duties that may include, but are not limited to, supporting high-paced clinical practice and academic duties, all aspects of scheduling patients, the organization and maintenance of a busy clinical office, being the first point of contact for patients and referring physicians, tracking and arranging patient referrals, billing, filing, follow-up with patients, fellows, residents, etc., providing liaison with various internal and external stakeholders, and collaborating with the department as a whole, including following standard operating procedures. Essential Qualifications Graduate of a recognized Medical Secretary Diploma or equivalent experience 2-3 years of administrative experience, preferably in a Hospital or University environment Knowledge of a safety culture in a health care setting in compliance with the OHSA Previous experience in an administrative role in a medical office setting Excellent understanding of medical terminology Excellent typing skills (35 WPM) Demonstrated intermediate-level computer skills, particularly with Word, Excel, PowerPoint, M365, Outlook, Google Calendar, Webex, Teams, Zoom High level of initiative and self-direction required with proven problem-solving abilities Excellent organizational skills to establish and balance competing priorities in a challenging and diverse work environment Superior communication and interpersonal skills with a strong customer focus as well as a positive, professional, and respectful attitude toward assisting internal or external customers Detail-oriented and demonstrated accuracy with the work involved Ability to work independently and within a team Preferred Qualifications Experience working in a Medical Secretary role providing direct support to a Physician and/or other administrative development continuing education activities Experience with Cerner/PowerChart Ability to support physician productivity by maintaining calendar and scheduling appointments, physician consultations, meetings, conferences, and travel Experience in maintaining patient records & preparation of physician correspondence Experience in Accounting tasks and invoicing Proficiency in French or a second language would be an asset Teaching and Research St. Joseph's Health Care London through its affiliation with Western University and Fanshawe College is a leading research and teaching hospital. As an employee of St. Joseph's, you will be expected to engage in role related teaching and research activities in addition to any of your clinical duties Immunization Requirements Provide vaccination records or proof of immunity against measles, mumps, rubella, varicella (chicken pox), Hepatitis B, and influenza. Provide documentation of the Tuberculosis skin testing

What you’ll do

Support physicians in the Division of Respirology with clinical and academic administrative duties, including patient scheduling, referral tracking, billing, filing, and follow-up. Maintain an organized clinical office, serve as a point of contact for patients and referring physicians, and coordinate with internal and external stakeholders while following standard procedures.

Requirements

Requires a recognized Medical Secretary diploma or equivalent experience, 2–3 years of administrative experience, preferably in a hospital or university, and prior experience in a medical office. Candidates need strong medical terminology, typing, computer, organizational, communication, customer service, accuracy, and independent and team-working skills.

Listed skills

• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Microsoft 365 · Preferred
• Microsoft Outlook · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical Office Administration
• Patient Scheduling
• Referral Coordination
• Medical Terminology
• Patient Records Management
• Physician Calendar Management
• Billing and Invoicing
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft 365
• Outlook
• Google Calendar
• Cerner/PowerChart
• Communication
• Organization and Prioritization

Job areas

• Administrative
• Healthcare
• Customer Service & Support
• Education
• Science & Research

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