Clerical Assistant Clinics Hemodialysis Unit

Job summary

Provide administrative and secretarial support to the clinical leader and patient care team, including scheduling procedures and follow-ups, processing physician orders, and preparing correspondence and reports. Handle calls and visitor inquiries, coordinate with hospital departments, collect unit statistics, and address patient safety concerns appropriately.

Job details

Duties & Responsibilities Reporting directly to the Clinical Leader/Manager, the Clerical Assistant will be responsible for performing a broad range of administrative, secretarial, word processing and business support services for a patient care unit. As a highly organized, self-motivated, results-oriented individual, you will be accountable for: Providing administrative and secretarial support to the Clinical Leader/Manager as well as other members of the patient care team; Scheduling patient procedures as well as outpatient follow-ups using state-of-the-art computer software; Liaising with various hospital departments such as payroll, purchasing, etc. to exchange information and to resolve issues; Utilizing computer equipment and various software packages, i.e. word processing, spreadsheets, graphics, etc. to generate a variety of correspondence, reports and documentation; Operating multi-line telephones, greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action; Transcribing and processing physician orders in a timely and efficient manner; Collecting unit statistics including nursing workload measurement. Qualifications Demonstrated oral English language skills to communicate with patients and team members with the ability to operate multi-line telephones, respond to inquiries and redirect calls as appropriate. Must have medical terminology certificate in order to transcribe and process physician orders. Experience with Payroll data entry. Proficient computer skills with advanced knowledge of word processing and ADT registration program, i.e. Microsoft Office. Previous clerical experience in the health care setting. Well developed organizational skills with the ability to work in a fast-paced environment and prioritize tasks appropriately. Excellent customer service record with proven success working as part of a team. Demonstrated commitment to and understanding of the mission and values of St. Michael's Hospital. Must have an excellent record. Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity. #IND1

What you’ll do

Provide administrative and secretarial support to the clinical leader and patient care team, including scheduling procedures and follow-ups, processing physician orders, and preparing correspondence and reports. Handle calls and visitor inquiries, coordinate with hospital departments, collect unit statistics, and address patient safety concerns appropriately.

Requirements

Requires a medical terminology certificate, payroll data-entry experience, proficiency with Microsoft Office and an ADT registration program, and previous clerical experience in a healthcare setting. Candidates should have strong English communication, organization, prioritization, and customer service skills, and be able to work effectively in a fast-paced team environment.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• Microsoft Office · Preferred
• Prioritization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Support
• Secretarial Support
• Patient Scheduling
• Medical Terminology
• Physician Order Processing
• Payroll Data Entry
• Microsoft Office
• Word Processing
• Spreadsheet Software
• ADT Registration
• Multi-Line Telephone Operation
• Customer Service
• Oral Communication
• Organization
• Prioritization
• Teamwork

Job areas

• Administrative
• Healthcare
• Customer Service & Support

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