Clerical Assistant In Patient Orthopaedics

Job summary

Provide clerical and administrative support for inpatient unit operations, including customer service, patient chart maintenance, and coordination of admissions, discharges, transfers, appointments, and tests. Coordinate patient-care workflows and unit services, manage supplies and equipment, and update bed management, patient boards, and infection-control information.

Job details

The primary role of the Clerical Assistant in the In-Patient Area is to provide administrative and clerical support to the daily operations of the unit. The scope of this position requires proficient skills related to customer service, communication and computer technology. The Clerical Assistant interacts with internal and external health care providers, staff, patients, families, and administration to provide fair, timely and equitable patient access to services. Responsibilities Provide a broad range of secretarial and clerical support to the daily operations of a specific department Provide excellent customer service ¿ first contact by phone, in person and electronically for patients, staff and visitors; answers and forwards messages, facilitates pages to physicians/consult service providers, manages flow of patients/clients/visitors in a customer focused manner Coordinate timing and record keeping relating to patient admission, discharges, transfers and tests, maintaining patient charts (e.g., standardized packages, thinning, team labels, names, file old charts upon discharge) Arrange and coordinate appointments and meetings as necessary e.g., arranges for follow-up outpatient appointments at discharge Collaborate with patient care team (physicians, nurses, clinical assistants, health disciplines, USWs) to support patient care flow, family visiting or other unit/department coordination processes Manages requests in a timely manner, based on priority Organize transfers, services and equipment for the unit e.g., ambulance transfers, porter, requests for maintenance of unit supplies and equipment and keep log of equipment sent out e.g., to Engineering, coordinate with consult services and portable diagnostics Review, order and/or pick up supplies and equipment and maintain inventory, with oversight from CLM or designate Update hospital bed management system and unit patient boards Updates infection control patient status and related signage Qualifications Graduate of a recognized Office Administration program or equivalent Requires a Medical Terminology Certificate Excellent computer experience required in the following software applications: Microsoft Office (Word, Excel, PowerPoint, Outlook), MS4 ADT, Soarian Clinicals Current clinical experience preferred Communicate clearly and fluently in English. Excellent interpersonal and communication skills Good judgment and discretion Work well under pressure Highly organized and efficient time manager Problem solver Must be able to prioritize and multitask Presents a calm and pleasant demeanor at times, uses good judgement and discretion, and works well under pressure Flexibility in rotating job assignments Able to prioritize and multitask Excellent attendance record Shifts are subject to change based on departmental needs. In this position, if this department offers day, evening, night, weekend and/or statutory holiday shifts, you may be required to work these shifts on a rotational basis as per the specific needs of the department. Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity. #IND1

What you’ll do

Provide clerical and administrative support for inpatient unit operations, including customer service, patient chart maintenance, and coordination of admissions, discharges, transfers, appointments, and tests. Coordinate patient-care workflows and unit services, manage supplies and equipment, and update bed management, patient boards, and infection-control information.

Requirements

Requires graduation from a recognized Office Administration program or equivalent and a Medical Terminology Certificate, along with strong computer skills in Microsoft Office, MS4 ADT, and Soarian Clinicals. Current clinical experience is preferred; candidates should communicate fluently in English and demonstrate strong interpersonal skills, organization, judgment, flexibility, and the ability to prioritize and work under pressure.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Prioritization · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Microsoft Office
• Medical Terminology
• Patient Admission Coordination
• Discharge Coordination
• Transfer Coordination
• Appointment Scheduling
• Patient Chart Management
• Inventory Management
• Prioritization
• Multitasking
• Time Management
• Problem Solving
• Judgment and Discretion
• Organization

Job areas

• Administrative
• Healthcare
• Customer Service & Support

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