IT & Business Systems Specialist

Are you a hands-on IT professional who enjoys solving technical problems and finding better ways for a business to work? We’re looking for an IT & Business Systems Specialist to support a growing mechanical and building services organization in getting the most out of its technology. This role combines IT support, business applications, systems optimization, automation, and emerging technology. You’ll work closely with employees across the organization to troubleshoot technical issues, support critical business systems, and identify practical ways to improve workflows, connect systems, and make day-to-day operations more efficient. 💻 Who You Are A hands-on IT professional who enjoys solving problems and improving how technology is used Comfortable supporting both end users and business applications Naturally curious and able to quickly learn new systems and technologies Interested in understanding how business processes work and where technology can make them better Comfortable working independently and taking ownership from identifying a problem through to implementing a solution A strong communicator who can work effectively with both technical and non-technical employees Someone who enjoys variety and working across different areas of technology Interested in automation, integrations, and AI and how they can create practical business value 📍 Work Type Location: Ottawa, Ontario Fully On-site – 5 days a week in-office Job Type: This is a newly created position 🎯 What You’ll Do: Provide hands-on internal IT support, including hardware, software, connectivity, user access, and account issues Administer and support Google Workspace, including Gmail, Drive, Calendar, and user access Support and become a subject matter expert on the organization's core business applications and SaaS platforms Work with employees to understand system challenges and identify opportunities to improve functionality, configuration, and adoption Support the implementation of new software, system enhancements, and technology solutions Identify opportunities to connect systems, improve information flow, and reduce manual processes Build or configure workflow automations and integrations using available tools and platforms Explore and implement practical AI solutions that improve productivity and reduce administrative work Work with teams across the organization to translate business needs into practical technology solutions Coordinate with external vendors and technology partners when specialized support is required Maintain IT documentation, procedures, and knowledge resources ⭐ What We’re Looking For: Must-Haves 2–5 years of experience in IT support, systems support, business applications, or a similar hands-on technology role Hands-on experience providing internal IT support Experience supporting SaaS applications and business systems Experience with Google Workspace Strong technical troubleshooting and problem-solving skills Ability to quickly learn unfamiliar software and technology Strong understanding of business processes and how technology can improve them Comfortable working independently and taking ownership of issues through implementation Strong communication skills with both technical and non-technical employees A curious, practical, and operational mindset Nice to Have Experience with workflow automation platforms such as Zapier, Make, or similar tools Experience with APIs, integrations, or webhooks Exposure to AI tools, automation, or AI agents Experience supporting project management, accounting, field service, construction, or other industry-specific software Experience with SaaS implementation or application administration Basic scripting or technical development experience Experience working with technology vendors and software providers Experience working in a small or mid-sized organization where you've had broad technical responsibilities 🔥 What Makes This Role Exciting? Technology Meets Operations: Work at the intersection of IT, business systems, process improvement, automation, and AI. Real Business Impact: Improve how teams work, reduce manual effort, and help employees get more value from their technology. Ownership & Autonomy: Identify problems and have the opportunity to implement practical solutions. Variety: Your day could range from troubleshooting an IT issue to improving a workflow or connecting two systems. Room to Grow: Take on broader responsibility as you develop your understanding of the business, systems, and technology strategy. Base Salary: $65,000–$85,000 Paid Time Off Health Benefits (Medical/Dental/Vision) - to come! 📩 Ready to Elevate Your Career? Apply Now! At STACK IT Recruitment, we connect top technical talent with standout opportunities across Canada. If you meet at least 70% of the qualifications, we encourage you to apply — we’d love to chat! Know someone perfect for this role? Share this posting! You might help them find their next great opportunity. ✨ We’re proud to support diversity and inclusion. Need accommodation during the hiring process? Just let us know — we’re here to help. AI Use Disclosure: STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.

The specialist will provide hands-on internal IT support and manage core business applications including Google Workspace. They will also identify opportunities to improve workflows through automation, integrations, and the implementation of practical AI solutions.

Candidates must have 2–5 years of experience in IT or systems support with a strong background in SaaS applications and Google Workspace. A practical, operational mindset and the ability to troubleshoot technical issues independently are essential for this role.

• Paid Time Off • Health Benefits • Medical • Dental • Vision

• Problem solvingPreferred
• Google WorkspacePreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• IT Support
• Google Workspace
• SaaS Administration
• Technical Troubleshooting
• Business Process Improvement
• Workflow Automation
• System Integration
• API
• Webhooks
• AI Tools
• Hardware Support
• Software Support
• Documentation
• Communication
• Problem Solving
• Technical Issues
• Workflow Management
• Curiosity
• Time Off Management
• Technology Solutions
• Emerging Technologies
• Quick Learning
• AI Agents
• Accounting
• Application Programming Interface (API)
• Artificial Intelligence
• Technical Support
• Automation
• Business Continuity Planning
• Business Process
• Business Systems
• Business Valuation
• Software As A Service (SaaS)
• Field Service Management
• Technology Strategies
• Project Management
• Operations
• Technological Change
• Troubleshooting (Problem Solving)
• Process Improvement
• Scripting

• Technology
• Software
• Administrative
• Consulting
• Business Systems Specialist
• IT Specialist / Engineer
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week