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- Employment type
- Full-time
- Experience level
- Senior · 5+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available
Job summary
Build and maintain customer relationships, understand customer needs, and coordinate with internal stakeholders to support customer success and resolve issues. Visit customers to identify growth opportunities and manage reporting on account health.
Job details
The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face. Responsibilities Work cross functionally within the company to communicate with all stakeholders in customers' success Create and maintain relationships with customers to better understand and achieve their needs Make visits to our customers to identify opportunities for growth within our platform Manage all reporting about the health of customers' accounts Qualifications Previous account management experience Articulate and well accustomed to a client facing role Willingness and ability to travel
What you’ll do
Build and maintain customer relationships, understand customer needs, and coordinate with internal stakeholders to support customer success and resolve issues. Visit customers to identify growth opportunities and manage reporting on account health.
Requirements
Previous account management experience and strong client-facing communication skills are required. The candidate must be willing and able to travel.
Listed skills
- Account Management · Preferred
- Cross-Functional Collaboration · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Account Management
- Customer Relationship Management
- Client Communication
- Cross-Functional Collaboration
- Customer Needs Assessment
- Issue Mitigation
- Account Health Reporting
- Growth Opportunity Identification
- Client-Facing Communication
- Travel
Job areas
- Customer Service & Support
- Management & Leadership
- Sales