Full-Time Concierge- Automotive Dealership

Job summary

The concierge serves as the primary point of contact for dealership visitors and callers, directing them to the appropriate departments. They also perform administrative tasks, maintain prospect records, and support overall dealership operations.

Job details

Full-Time Concierge- Automotive Dealership Job Description As a key member of the Lexus of Calgary team, and reporting to the Sales Manager, the Full Time Concierge plays a vital role in creating a positive and professional experience for all customers. Lexus of Calgary is seeking a motivated and customer-focused individual to join our team as a Full-Time Concierge at our Calgary location. Summary: The Full-Time Concierge is responsible for serving as the first point of contact for customers, both in person and over the phone. This role involves directing inquiries to the appropriate departments, supporting daily administrative tasks, and ensuring a smooth and positive customer experience. This individual also maintains accurate records and assists various departments as needed to support overall dealership operations. Major Responsibilities: * Greet all customers in a professional and courteous manner and determines the nature of their visit. * Directs customers to the correct department. * Notifies the appropriate person that a customer is waiting and introduces them to a salesperson. * Answer incoming calls, direct callers to the appropriate department or individual, or take detailed messages. * Communicates with callers and visitors in a professional, friendly and efficient manner. * Enters data into prospect tracking system and runs prospect reports for managers weekly. * Communicates messages to the appropriate parties in a timely manner. * Types memos, correspondence, reports and other documents. * Assists service customers during the evening service rush whenever possible. * Assists with clerical duties as requested. * Maintains a professional appearance. * Other tasks as assigned. Work Environment: * Monday to Thursday, 7:00 a.m. to 3:30 p.m.; Friday, 7:00 a.m. to 6:00 p.m. Qualifications: * Minimum of one year of customer service, retail or sales experience preferred. * Microsoft Office Suite experience. * Desire to learn about the Automotive Industry and take initiative to understand the customer experience. * Friendly, approachable and positive personality driven to excel at customer service. * Professional and able to work directly with diverse group of clienteles. * Detail oriented and organized. * Excellent oral and written communication skills. * Reliable transportation to and from work. * Legally eligible to work in Canada. What We Offer: * Competitive benefits package, including health insurance retirement savings options. * Continuous training and professional development opportunities to enhance your skills and knowledge * Supportive team environment with growth opportunities and recognition for your achievements. We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest! Lexus of Calgary strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know.

What you’ll do

The concierge serves as the primary point of contact for dealership visitors and callers, directing them to the appropriate departments. They also perform administrative tasks, maintain prospect records, and support overall dealership operations.

Requirements

Candidates should have at least one year of experience in customer service, retail, or sales and proficiency in Microsoft Office. Strong communication skills, a professional demeanor, and the ability to work in a fast-paced automotive environment are required.

Benefits

• Health insurance
• Retirement savings options
• Continuous training
• Professional development

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Microsoft Office Suite
• Data entry
• Communication skills
• Clerical duties
• Prospect tracking
• Professionalism
• Organization
• Attention to detail
• Sales Prospecting
• Positivity
• Willingness To Learn
• Administrative Functions
• Automotive Industry
• Clerical Works
• Customer Service
• Communication
• Sales
• Health Insurance
• Memos
• Microsoft Office
• Operations
• Proactivity
• Sales Management
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Sales
• Retail
• Automotive Detailer/Automotive Service Assistant
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

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