Service Drive Product Advisor

Job summary

Acts as a bridge between Sales and Service departments to identify vehicle upgrade and trade-in opportunities for service customers. Responsible for guiding customers through the purchasing process and maintaining accurate records in the CRM system.

Job details

As a key member of the Lexus of Calgary team and reporting to the Sales Manager, the Service Drive Product Advisor serves as a bridge between the Sales and Service Departments, identifying vehicle upgrade and trade-in opportunities while delivering a luxury customer experience. This role focuses on engaging service customers, building relationships, and generating vehicle sales opportunities from the service drive. Lexus of Calgary is seeking our next great team member to join our team as a full-time Service Drive Product Advisor at our Calgary location. Major Responsibilities: * Greet and engage customers visiting the service department in a professional and welcoming manner. * Build strong relationships with service customers to understand their vehicle needs and identify upgrade, replacement, and trade-in opportunities. * Present new and pre-owned vehicles that align with customers' needs, and budgets. * Guide customers through the vehicle purchasing process, from vehicle selection to delivery. * Work closely with pre-owned sales manager to deliver live appraisal values. * Follow up with service customers regarding vehicle upgrade opportunities, and lease maturities. * Maintain accurate records of customer interactions and opportunities within the dealership CRM system. * Stay current on Lexus products, programs, incentives, and market trends. * Consistently deliver a customer service experience that reflects Lexus brand standards and dealership expectations Qualifications: * Previous automotive sales experience is preferred. * Strong customer service, communication, and relationship-building skills. * Ability to identify sales opportunities and convert customer interest into appointments and vehicle sales. * Self-motivated with strong organizational and follow-up skills. * Comfortable working in a fast-paced environment and collaborating across departments. * Valid driver's license with a clean driving record. * AMVIC license required or ability to obtain one. Continuous Learning & Improvement: * We are committed to continuous learning and development. Training is provided through employee orientation, role-specific training programs, self-assessments, coaching sessions, and hands-on demonstrations with managers to support employee success and career growth. What We Offer * Competitive compensation package with commission and bonus opportunities. * Comprehensive benefits package, including health and dental coverage. * Continuous training and professional development opportunities. * Supportive team environment with opportunities for advancement. * Employee vehicle purchase and service discounts. * The opportunity to represent one of the world's leading luxury automotive brands. We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest! Lexus of Calgary strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know.

What you’ll do

Acts as a bridge between Sales and Service departments to identify vehicle upgrade and trade-in opportunities for service customers. Responsible for guiding customers through the purchasing process and maintaining accurate records in the CRM system.

Requirements

Requires a valid driver's license and an AMVIC license or the ability to obtain one. Previous automotive sales experience and strong communication skills are preferred.

Benefits

• Health Coverage • Dental Coverage • Continuous Training • Professional Development • Employee Vehicle Purchase Discounts • Employee Service Discounts

Listed skills

• Customer service · Preferred
• Recruitment · Preferred
• Training · Preferred
• Health · Preferred
• Sales · Preferred
• Process · Preferred
• Communication · Preferred
• Development · Preferred
• Coaching · Preferred
• Communication Skills · Preferred
• Customer · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive Sales
• Customer Relationship Management
• Relationship Building
• Vehicle Appraisal
• Lead Conversion
• Communication Skills
• Organizational Skills
• Luxury Customer Service

Job areas

• Sales
• Customer Service & Support
• Retail
• Transportation