Service Ontario - Customer Support Specialist (Part Time)

Job summary

Provide customers with accurate, respectful support for ServiceOntario transactions, explain service details and eligibility, resolve concerns, and refer customers to other departments when appropriate. Maintain lobby readiness and merchandising standards, support team learning, complete required training, and follow privacy, safety, and asset-protection protocols.

Job details

Job Description Some of what you will do: Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and processes. In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact. Specifically, You Will Provide knowledgeable, consistent, and respectful service to all customers. Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed. Refer and warm-transfer customers to other departments or stakeholders and promote store-wide offerings. Maintain brand standards and perform merchandising tasks in the ServiceOntario lobby and offer promotional coupons when applicable. Complete Ground Control activities to ensure lobby readiness and customer satisfaction. Share knowledge and support team members through peer learning and training of new associates. Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules). Adhere to all health & safety, asset protection, privacy, and policy protocols. Ensure customer data is handled securely and in compliance with privacy standards. Some Of What You Need 1-2 years of prior customer service experience is required. Ability to communicate with customers effectively using a variety of mediums. Ability to plan, organize and prioritize to effectively serve our customers in a fast-paced environment. Ability to work effectively with ongoing distractions is necessary. Attention to detail to ensure data and transaction accuracy. Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research. Bilingualism English/French is preferred/considered an asset. Additional Information Backcheck will be required. Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire. This position is based in our retail store environment and includes working a variety of shifts including evenings and Saturdays. This role requires regular computer use for extended periods throughout the work day. Some Of What You Will Get Associate discount Health and Dental benefits RRSP/DPSP Performance bonuses Learning & Development programs And more... About Us We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

What you’ll do

Provide customers with accurate, respectful support for ServiceOntario transactions, explain service details and eligibility, resolve concerns, and refer customers to other departments when appropriate. Maintain lobby readiness and merchandising standards, support team learning, complete required training, and follow privacy, safety, and asset-protection protocols.

Requirements

Requires 1–2 years of customer service experience, effective communication, strong organization and prioritization, attention to detail, and the ability to work amid distractions in a fast-paced environment. Proficiency with Microsoft Office, database programs, and the Internet is required; English/French bilingualism is an asset, and applicants must be at least 18 years old and complete a background check.

Benefits

• Associate Discount
• Health And Dental Benefits
• RRSP/DPSP
• Performance Bonuses
• Learning And Development Programs

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Prioritization · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Communication
• Problem-Solving
• De-Escalation
• Attention To Detail
• Planning And Organization
• Prioritization
• Multitasking
• Data Accuracy
• Microsoft Office
• Database Software
• Internet Research
• Privacy Compliance
• Peer Training
• Merchandising

Job areas

• Customer Service & Support
• Retail
• Government & Public Sector

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